Joe Sourivong
Arlington
Overview
12
12
years of professional experience
Work History
Field Service Engineer
Kurtz Ersa
02.2025 - Current
- Travel to customer locations to install, repair or maintain equipment
- Perform routine maintenance on equipment and systems
- Unsupervised equipment installation and staff training provided.
- Troubleshooting of electrical and mechanical systems in the selective soldering equipment
- Provide training and support to customers on how to operate and maintain equipment
- Document service and installation actions by completing forms, reports, logs and records
- Manage customer satisfaction through effectively meeting customer needs and ensuring compliance with company
- Ensure the safe use of equipment by adhering to safety procedures and regulations
- Keep technical knowledge updated by attending educational workshops and reviewing publications
- Collaborate with technical teams and share information across the organization
IT Team Lead
JDC Healthcare Management
05.2024 - 02.2025
- Assisting in writing and developing automation scripts using PowerShell
- Develop installation and configuration scripts and troubleshooting tools that will assist our technicians in the field.
- Configure and supporting servers that house databases for our clinical applications
- Team Leadership: Supervise, mentor, and lead a team of IT Field Techs. Assign tasks and projects to team members, ensuring alignment with business priorities.
- IT Infrastructure Management: Oversee the installation, configuration, and maintenance of hardware, software, and network systems. Ensure the stability, security, and scalability of IT infrastructure. Monitor system performance and troubleshoot issues promptly. Manage backup, recovery, and disaster recovery plans.
- Project Management: Lead IT projects from conception through to completion, ensuring timely and within-budget delivery. Coordinate with stakeholders to define project requirements and objectives. Develop detailed project plans and track progress against milestones. Manage project risks and resolve issues that arise.
- Technical Support: Provide high-level technical support and guidance to team members and end-users. Resolve complex technical issues and manage escalations efficiently. Implement and maintain support procedures and documentation.
- Security and Compliance: Ensure compliance with IT policies, standards, and regulations. Implement and manage security protocols to protect company data and systems. Conduct regular security audits and assessments.
IT Field Engineer
JDC Healthcare Management
12.2020 - 05.2024
- Serve as an escalation point for our T1/T2 team.
- Interacted effectively with site engineering team and field staff to coordinate work that complied with design and construction documents.
- Observed construction methods and installations, inspection and testing processes to maintain consistent progress.
- Assist with developing new service workflows and solutions.
- Provide onsite support to our corporate and clinical staff.
- Create QRG and knowledge base articles.
- Provide support for software/system issues via remote support tools or onsite.
- Administer access for O365 and Azure AD membership groups.
- Monitor network activity and uplink via Meraki/Unifi dashboard.
Field Service Engineer
Addalogix
10.2017 - 03.2020
- Site assessments: Creating and managing project plans to prepare sites for product installation
- Installation: Installing new hardware, software, or systems
- Maintenance: Recommending parts and service solutions to improve machine uptime and operation
- Unsupervised installations of selective soldering equipment and trained customer staff
- Troubleshooting of electrical and mechanical systems in the selective soldering equipment
- Troubleshooting: Monitoring existing problems and providing post-sales technical support
- Training: Teaching customers how to use specific types of hardware
- Diagnose errors or technical problems and determine proper solutions
- Cooperate with technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings
IT Coordinator
Circuitronics
01.2014 - 10.2017
- Provide all employees troubleshooting services and support for all operating system, application, program, and hardware-related problems
- Sets up new computers and users
- Support Microsoft Suite Products, Windows, and Office 365
- Utilize Active Directory and created GPO’s within their rightful permission and access
- Installing and configuring: Software and hardware, including printers and network cards
- Monitoring: System and network performance
- Troubleshooting: Issues, such as workstation problems
- Providing technical support: And training to personnel responsible for systems and networks
- Advising: On IT choices and developing protocols for IT use across departments and projects
- Organizing: Maintenance activities, such as backups
- Maintaining: Licenses and upgrade schedules
- Restoring: Data
- Managing: Servers and domains
- Creating: Networks
Education
Associate degree - Computer Science
Mountain View College
BA - Computer Science
University of North Texas at Dallas
Skills
- Cloud Platforms: Azure
- Cloud Services: Azure WVD/AVD, Entra ID, Azure AD B2C/B2B
- OS: Windows 7 & up, Windows server 2008, 2012 R2, 2016, 2019, Mac, Ubuntu
- Programming Language: Java, Visual Studio, JavaScript, PowerShell
- Ticketing System: Spiceworks, Jira, serviceNow, Atera, FreshDesk
- RMM software: Teamviewer, Splashtop, NinjaOne, Connectwise, Zoho
- Documentation: Confluence, IT Glue, OneDrive, Google Drive, SharePoint, Box, Bubble
- Security Tools: Sophos, CrowdStrike, Microsoft Sentinel
- Microsoft Suite Products and Office 365
- Active Directory, GPO creations, Permission/Access Management
- Firewall/Networking: Cisco Meraki MX, SonicWall, Unifi
- VMware, ESXI, vSphere
- Messaging Apps: Slack, Discord, Teams
- Technical Support/Customer Service
- System and Network Support
- Hardware/Software Configuration and Troubleshooting
- PC Repair, Change, Troubleshoot, Diagnosis, failures/issue assistance
- Remote and On-Site Support
Timeline
Field Service Engineer
Kurtz Ersa
02.2025 - Current
IT Team Lead
JDC Healthcare Management
05.2024 - 02.2025
IT Field Engineer
JDC Healthcare Management
12.2020 - 05.2024
Field Service Engineer
Addalogix
10.2017 - 03.2020
IT Coordinator
Circuitronics
01.2014 - 10.2017
BA - Computer Science
University of North Texas at Dallas
Associate degree - Computer Science
Mountain View College
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