Joe Ssmith
Lincoln,RI
Summary
Dedicated housekeeper with proven expertise at Healthcare Associes, enhancing guest satisfaction through meticulous cleaning and hygiene practices. Skilled in health and safety compliance and customer service, I improved cleanliness ratings significantly by implementing innovative cleaning techniques and fostering strong teamwork, ensuring a welcoming environment for all guests.
Overview
36
36
years of professional experience
Work History
Housekeeper
Healthcare Associes
08.1989 - 11.2025
- Ensured cleanliness and sanitation of patient rooms and common areas.
- Managed laundry services, maintaining hygiene standards for linens and uniforms.
- Trained new staff on housekeeping protocols and safety procedures.
- Conducted regular inspections to ensure compliance with health regulations.
- Developed checklists to enhance task completion accuracy and consistency.
- Resolved operational issues promptly, ensuring minimal disruption to services.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Operated electronic backpack vacuums and floor sweepers.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Streamlined laundry operations, sorting and treating items according to fabric care specifications.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
- Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Sorted, laundered and put away various laundry items.
- Handled requests for extra linens, toiletries and other supplies.
- Rotated linens in storerooms and replenished when supplies ran low.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Education
High School Diploma -
Seward High School`
Seward Nebraska05-1970
Skills
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Vacuuming
- Cleaning techniques
- Health and safety compliance
- Bed making proficiency
Timeline
Housekeeper
Healthcare Associes
08.1989 - 11.2025
High School Diploma -
Seward High School`