Nicole VanHaitsma
Nashville,TN
Summary
Motivated employee brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of retail. Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management.
Overview
19
19
years of professional experience
Work History
Surgery Scheduler
HCA Healthcare The Frist Clinic
Nashville, TN
07.2023 - Current
- Provided patient education and answered questions regarding the surgery process.
- Created and managed surgical schedules for multiple surgeons.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Monitored and updated patient records in the electronic medical record system.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
- Verified accuracy of billing information prior to submitting claims.
- Adhered to HIPAA guidelines when handling confidential information.
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
Store Manager
Carters Oshkosh
Nashville, TN
11.2021 - 07.2023
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Updated and maintained store signage and displays.
- Monitored employee performance and identified performance gaps for corrective action.
Assistant Manager
Maurices
Nashville, TN
02.2021 - 11.2021
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
PSA
Bronson Primary Care Partners
Richland, MI
06.2020 - 10.2020
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments. Check patients in and out.
PSA - Referral Specialist
Ascension Borgess Hospital - Borgess Orthopedics
Kalamazoo, MI
01.2017 - 06.2020
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments. Checked patients in and out.
Store Manager
Crazy 8
Portage, MI
08.2018 - 04.2019
- Restocked inventory upon shipment arrival and checked merchandise into system to maintain accurate records.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Built loyal customer base by delivering excellent service and stocking in-demand products.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
Office Manager
DKM Property Management LLC
Schoolcraft, MI
09.2012 - 01.2017
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Collaborated closely with owner to effectively smooth and improve office operations.
- Increased office organization by developing filing system and customer database protocols.
- Updated employee paperwork and records.
- Oversaw office inventory and timely reordering of supplies.
- Supervised and guided personnel to eliminate downtime and boost productivity.
- Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
Cashier Manager - Merchandising
Walmart
Kalamazoo, MI
09.2005 - 08.2012
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Built and maintained effective working relationships with peers and upper management.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Reviewed current planograms and end cap placements to properly merchandise items.
- Updated signage to reflect current prices and help promote target merchandise.
- Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
Education
High School Diploma -
Gobles High School
Gobles, MI06.2006
Some College (No Degree) -
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Team management
- Inventory management
- Operational improvement
- Staff development
- Customer service
- Team building
- Organization
- Merchandising
- Customer service focus
- Recruiting and hiring
Timeline
Surgery Scheduler
HCA Healthcare The Frist Clinic
07.2023 - Current
Store Manager
Carters Oshkosh
11.2021 - 07.2023
Assistant Manager
Maurices
02.2021 - 11.2021
PSA
Bronson Primary Care Partners
06.2020 - 10.2020
Store Manager
Crazy 8
08.2018 - 04.2019
PSA - Referral Specialist
Ascension Borgess Hospital - Borgess Orthopedics
01.2017 - 06.2020
Office Manager
DKM Property Management LLC
09.2012 - 01.2017
Cashier Manager - Merchandising
Walmart
09.2005 - 08.2012
High School Diploma -
Gobles High School
Some College (No Degree) -
Kalamazoo Valley Community College
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