Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joe Walls

Indianapolis,IN

Summary

Dynamic hospitality professional, excelling in customer service and complaint resolution. Seeks a team-oriented environment committed to maintaining high standards of cleanliness and organization, ensuring a welcoming environment for all patrons.

Overview

2
2
years of professional experience

Work History

Hostess

The Jazz Kitchen
03.2025 - Current


  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Concession Attendant

Landmark Theatres, Glendale
05.2023 - Current
  • Contributed to increased efficiency by streamlining processes for preparing and serving food items.
  • Maintained a clean and organized workspace, ensuring food safety standards were met at all times.
  • Provided exceptional customer service through attentive listening skills and prompt problem resolution.

Front Service Clerk

Freshly Thyme
03.2023 - Current
  • Enhanced customer satisfaction by providing efficient and friendly front-end services.
  • Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
  • Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
  • Supported team members during peak hours, ensuring smooth and timely customer service operations.

Lead Host

Lou Malnatis Pizzeria
09.2023 - 03.2025
  • Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
  • Maintained a clean and welcoming environment, setting the tone for an enjoyable dining experience.

Hospitality Assistant

Broadway Methodist Churh
02.2023 - 06.2023
  • Prepared selected spaces for scheduled events, including food and beverage services.
  • Enhanced shared spaces by restoring aesthetic qualities which resulted in a more intimate experience for church attendees and members.
  • Utilized strong communication skills to effectively resolve guest/member issues while maintaining professionalism.
  • Ensured compliance with safety regulations by regularly inspecting facilities for potential hazards or violations.

Education

Bachelor of Arts -

Martin University
Indianapolis, IN

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Cleaning and sanitation
  • Customer service expertise
  • Interactive communication skills
  • Guest complaint resolution
  • Efficient collaboration
  • Seating arrangements
  • Service prioritization

Timeline

Hostess

The Jazz Kitchen
03.2025 - Current

Lead Host

Lou Malnatis Pizzeria
09.2023 - 03.2025

Concession Attendant

Landmark Theatres, Glendale
05.2023 - Current

Front Service Clerk

Freshly Thyme
03.2023 - Current

Hospitality Assistant

Broadway Methodist Churh
02.2023 - 06.2023

Bachelor of Arts -

Martin University

Similar Profiles

CREATE PROFILE
Joe Walls