Joe Ward
Project Manager / Logistics Manager / Quality Assurance Manager / Operations Manager
Rockwall,Texas
Summary
Results oriented manager that brings a strong combination of leadership and team building skills. Has the ability to leverage effective communication for collaboration and influence. Engaging and personable to manage key milestones and deliver exemplary customer service. Gifted at meeting tight deadlines and driving business opportunities
Overview
32
32
years of professional experience
3
3
years of post-secondary education
Work History
Lead Project Manager
UPS
Dallas / Fort Worth , TX
01.2015 - 01.2020
- Onboarded three new automated facilities in Dallas/FTW Metro area
- Annualized savings of Twenty-five million dollars because of improved efficiencies and elimination of redundancies
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders
- Successfully executed communication plan
- Coordinated tasks, schedules, and results. 100% all deadlines
- Documented project progress to fulfill project requirements and establish traceability
- Worked with team leaders to assist with day-to-day functions and validation
Training and Development Manager
UPS
Dallas, TX
01.2014 - 01.2015
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success
- Conducted orientation sessions and organized on-the-job training for new hires. Managed new employee training for more than 600 employees each year
- Championed diversity in the workplace. Achieved corporate diversity goal of 100%
- Reviewed and edited all training materials for accuracy, safety, and company compliance
- Coordinated technical training and personal development classes for management
Logistics Engineering Manager
UPS
Dallas / FTW Metroplex, TX
01.2011 - 01.2014
- Implemented automated warehouse systems that provided the best cost with appropriate service levels to achieve organizational goals. This resulted in an annualized savings of 2 million dollars per year
- Monitored strict budgets to improve profitability
- Analytical and problem solving skills used for peak calendar days and key customer shipments
- Actively listened to customers' request, confirming full understanding before development of operating plans
Quality Assurance Manager
UPS
Various, Texas And Oklahoma
01.2007 - 01.2011
- Established and tracked quality department goals and objectives. Improved customer quality index KPI to 100%
- Conducted regular internal audits. Reported service and quality malfunctions to operation managers and supervisors. Follow-up and compliance methodology were enforced
- Applied coaching techniques and tools to support managers and team members in improving customer service. Shared best practices to ensure consistency for all operations
Technology Implementation - Brand Enhancement
UPS Corporate, UPS
Various , USA
01.1998 - 01.2007
- Defined customer requirements and managed supporting KPI's
- Moved away from legacy systems and prioritized technologies that enabled customer visibility and supported enterprise agility
- 100% rollout of technology
Operations Manager
UPS
Mesquite, TX
01.1987 - 01.1997
- Oversaw and motivated team of 400 employees in warehouse to increase efficiency by 15%
- Trained new staff on job duties, company policies, and compliance
- Managed employees and other management, to ensure they are working effectively
- Managed day-to-day shipping and receiving of more than 150,000 packages per day
- Addressed customer concerns. Assessed and targeted customer needs to cultivate relationships and grow revenue
Education
No Degree - Criminal Justice
Midwestern State University
Wichita Falls, TX 09.1980 - 01.1981
No Degree - Business Management
Southern Methodist University
Dallas, TX 10.1995 - 12.1995
High School Diploma -
Iowa Park High School
Iowa Park, TX 09.1977 - 05.1980
Skills
MS Office
Remote Virtual Meetings
Remote Training Platforms - Webinars
Project Management Tracking
Cost Control
Project Scheduling
Critical Thinking
Analytical and Critical Thinking
Teamwork and Collaboration
Communication
Self-Motivated
Flexible and Adaptable
Leadership
Business administration
Business planning
Training and Development
Affiliations
Royal Rangers
Passions
Served on two school boards
Ministry Volunteer
Sports and Outdoor Recreational Activities (MTB, Hiking, Climbing 14ers)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Project Manager
UPS
01.2015 - 01.2020
Training and Development Manager
UPS
01.2014 - 01.2015
Logistics Engineering Manager
UPS
01.2011 - 01.2014
Quality Assurance Manager
UPS
01.2007 - 01.2011
Technology Implementation - Brand Enhancement
UPS Corporate, UPS
01.1998 - 01.2007
No Degree - Business Management
Southern Methodist University
10.1995 - 12.1995
Operations Manager
UPS
01.1987 - 01.1997
No Degree - Criminal Justice
Midwestern State University
09.1980 - 01.1981
High School Diploma -
Iowa Park High School
09.1977 - 05.1980