Summary
Overview
Work History
Education
Skills
Accomplishments
Phone
Timeline
Generic

Joe Whelan

Parsonsburg,MD

Summary

Results-driven management professional with over 20 years of experience in warehouse and retail operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating, and executing successful production strategies. Track record of improving operational stability, efficiency, and profitability. Strong collaborator with cooperate and senior management, effectively prioritizing activities, translating business requirements into solutions and achieving defined objectives. Veteran Production Worker adept at handling tasks efficiently. Knowledgeable about equipment operation, materials handling, and documentation. Eager to contribute to operations at companies of any scale.

Overview

18
18
years of professional experience

Work History

Sr. Manufacturing Operator

Thermo Fisher
Middletown, VA
04.2022 - Current
  • Inspected finished products for defects or deviations from specifications before packaging them for shipment.
  • Adjusted machine settings as needed to maintain product quality standards.
  • Conducted visual inspections of components prior to loading onto machinery.
  • Followed detailed instructions provided by engineers regarding setup and operation of machinery.
  • Assisted in training new operators on proper use of equipment and safety procedures.
  • Verified that all necessary supplies were stocked for uninterrupted production flow.
  • Kept work area clean and organized according to established guidelines.
  • Participated in regular team meetings focused on improving productivity goals.
  • Reported any identified issues with quality control procedures immediately.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Monitored and observed production line to watch for pile-ups and jams.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Calibrated machines to adhere to quality standards and maintain required productivity levels.
  • Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
  • Measured and weighed items to meet quality standards and prevent waste.

Operations Manger

Direct Mail Solutions
Glen Allen, VA
05.2013 - 12.2019
  • Managed daily operations, including supervising multiple team members across 2 locations
  • Directed day-to-day operations by identifying and communicating short-term and long-term strategies to achieve business plan and profitability goals
  • Implemented process improvements based on identification of productivity, quality issues and industry changes
  • Trained, mentored, and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas
  • Inspected production areas to identify and correct unsafe or unauthorized practices to ensure OSHA compliance
  • Create and maintain working relationship with USPS management
  • Manage and fund mailing permits for over 100 clients
  • Work with multiple logistic companies to find competitive rates without sacrificing customer expectations
  • Sit down forklift and electric pallet jack certified trainer

Store Manager

Gander Mountain Company Inc.
Winchester, VA
01.2011 - 04.2013
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
  • Minimized financial discrepancies by accurately controlling monthly operations budget
  • Oversaw inventory management with cycle counts, audits and shrinkage control
  • Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Managed store appearance, including merchandising and displays, signage, decorations, and cleaning
  • Addressed customer inquiries and resolved complaints

Store Manager

Dick's Sporting Goods
Manassas, VA
12.2009 - 12.2010
  • Provided excellent customer service and adhered to all standard practices, maximizing sales, and minimizing shrinkage
  • Oversaw inventory management with cycle counts, audits, and shrinkage control
  • Created attractive store displays to generate customer interest and boost sales
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
  • Partnered with assistant managers to develop and implement merchandising plans to guarantee profitability on weekly basis
  • Coached and empowered employees by creating and sharing motivational vision plans and asking for their input
  • Interact with District and Regional Managers during meetings and store tours providing feedback regarding sales and market trends

Assistant Store Manager/Manager - in Waiting

Dick's Sporting Goods
Fairfax, VA
01.2007 - 10.2009
  • Coached and developed store associates through formal and informal interactions
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism
  • Collaborated with department heads to identify opportunities, develop timely solutions, and create action plans
  • Worked with team to plan and execute company directives in timely fashion with minimal impact on customer service
  • Member of New Store Merchandising team
  • Ensured compliance with state and federal firearm laws

Education

High School Diploma -

Walter Johnson High School
Bethesda, MD
06.1991

Skills

  • Store Operations Management
  • Employee Engagement
  • Workflow Streamlining
  • Training and Onboarding
  • Customer Engagement
  • Inventory Management
  • Effective Issue Resolution
  • Approachable Team Player
  • Safety Regulation Adherence
  • GMP compliance
  • GDP compliance
  • Hazardous Materials Handling
  • 5S principles

Accomplishments

  • Named 'Associate of the Quarter' for exceeding all customer service goals.
  • Promoted to Store Manager after 3 months in the Assistant Manager position.
  • Fulfilled all supervisory duties when Store Manager was on vacation.
  • Process Improvement - Created new departmental procedures manual.
  • Electric forklift and electric pallet jack certified and certified trainer.

Phone

cell, 804-347-1157

Timeline

Sr. Manufacturing Operator

Thermo Fisher
04.2022 - Current

Operations Manger

Direct Mail Solutions
05.2013 - 12.2019

Store Manager

Gander Mountain Company Inc.
01.2011 - 04.2013

Store Manager

Dick's Sporting Goods
12.2009 - 12.2010

Assistant Store Manager/Manager - in Waiting

Dick's Sporting Goods
01.2007 - 10.2009

High School Diploma -

Walter Johnson High School

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Joe Whelan