Joe Wigger
MANALAPAN,NJ
Summary
Dynamic Fleet Operations Manager with over 15 years of experience in fleet management and team leadership. Expert in optimizing vehicle utilization and implementing cost-effective maintenance strategies to drive operational success and improve service delivery.
Overview
15
15
years of professional experience
Work History
Fleet Operations Manager
Aero Corporation , Avis /Budget Car & Truck
Piscataway, New Jersey
05.2022 - 03.2026
- Managed daily fleet operations and ensured vehicle availability for customer rentals.
- Managed daily operations of a fleet of vehicles, including scheduling repairs and maintenance.
- Coordinated maintenance schedules and inspections, enhancing fleet performance and reliability.
- Developed and implemented strategic fleet management policies to optimize lifecycle and reduce operational costs.
- Implemented GPS and telematics systems to monitor vehicle locations and driver behavior, enhancing fleet efficiency.
- Analyzed operational reports for trends and discrepancies, facilitating optimized fleet utilization.
- Implemented inventory controls to track vehicle status, minimizing downtime and improving availability.
- Collaborated with drivers on route optimization strategies to reduce travel time and expenses.
- Implemented procedures for tracking vehicle mileage, fuel consumption, service records.
- Established relationships with third-party vendors who provide services related to fleet operations.
- Supervised employees to enhance productivity in job tasks and duties.
- Trained staff on safety protocols and operational procedures for fleet management.
- Provided guidance and support to staff members who work with the company's fleet of vehicles.
- Investigated any accidents or incidents involving company vehicles and took appropriate action.
- Facilitated periodic meetings between drivers and management to address current operational issues.
- Coordinated payroll, manpower projection, and data entry while scheduling staff and managing overtime and vacation hours to optimize workforce efficiency.
- Developed and managed the fleet budget, including forecasting and tracking expenses.
- Oversaw the acquisition and disposal of vehicles, ensuring alignment with fleet requirements and budget constraints.
- Managed the allocation and scheduling of vehicles to meet organizational needs and maximize utilization.
- Utilized fleet management software to streamline operations and improve data accuracy.
- Consistently met company and department objectives within budget and time constraints.
Area Manager
Car Rentals Incorporation , Avis / Budget Corp.
Piscataway, New Jersey
10.2010 - 05.2022
- Managed daily operations across multiple car rental locations.
- Supervised staff to ensure excellent customer service standards.
- Coordinated fleet maintenance and ensured vehicle readiness to meet rental demand.
- Created operational efficiency strategies that aligned regional objectives with corporate goals.
- Analyzed performance metrics to identify areas for improvement.
- Maintained compliance with company policies and safety regulations.
- Facilitated communication between corporate and local branches regularly.
- Supervised employees, ensuring optimal productivity.
- Resolved customer conflicts promptly to enhance service satisfaction.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Developed strategies to enhance sales, expand market share, and improve customer satisfaction.
- Established strong relationships with vendors to secure competitive pricing and best quality products.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Resolved conflicts between employees or customers in a professional manner.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Collaborated with store managers to implement plans that improved operational processes across locations.
- Monitored and evaluated district performance to ensure goals were met.
- Analyzed financial data, including sales reports and budgets, to pinpoint opportunities for operational improvement.
- Boosted team morale and overall revenue by creating sales contests.
- Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Evaluated business performance data and provided insights to upper management for strategic forecasting.
Education
Bachelor of Arts - Telecommunications
Brooklyn College
Brooklyn, NY06-1987
Skills
- Fleet management
- Fleet management software
- Fleet scheduling
- Fleet monitoring
- Route optimization
- Route planning
- Dispatch operations
- Driver management
- Delivery oversight
- Accident investigation
- Preventive Maintenance
- Metrics analysis
- Operations and logistics
- Budget management
- Cost control
- Cost reduction
- Efficiency strategies
- Vendor negotiation
- Client relations
- Employee relations
- Staff training
- Quality assurance
- Time management
- Effective communication
- Fleet monitoring
- Quality assurance
- Warranty oversight
Timeline
Fleet Operations Manager
Aero Corporation , Avis /Budget Car & Truck
05.2022 - 03.2026
Area Manager
Car Rentals Incorporation , Avis / Budget Corp.
10.2010 - 05.2022
Bachelor of Arts - Telecommunications
Brooklyn College