Joe Woods
Knoxville,TN
Summary
Driven by a commitment to excellence, I leveraged sanitation practices and exceptional customer service at Bird Key Yacht Club to enhance satisfaction and streamline operations. My leadership as a Business Owner saw revenue growth through strategic market analysis and financial acumen, showcasing my ability to exceed performance goals and foster strong customer relationships.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Pantry Clerk
Bird Key Yacht Club
01.2019 - 10.2021
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Adhered to strict food safety guidelines, maintaining a high standard of quality control.
- Contributed to inventory management by monitoring stock levels and ordering supplies as needed.
- Streamlined order fulfillment process by effectively organizing incoming orders and prioritizing tasks accordingly.
- Collaborated with team members to complete large orders, meeting tight deadlines.
- Maintained a clean and organized workstation, ensuring a safe and efficient work environment.
Customer Service
Sun N Fun Resort
11.2015 - 11.2018
- Documented customer service policies, scripts and procedures in [Language].
- Provided excellent customer service, addressing concerns promptly and courteously.
- Provided excellent customer service, addressing concerns promptly and ensuring satisfaction.
- Exceeded performance expectations, receiving recognition for outstanding customer service skills.
- Provided exceptional customer service, resolving complex issues promptly and effectively.
- Optimized organizational efficiency by mentoring personnel on customer service protocols.
- Provided exceptional customer service, addressing concerns professionally and empathetically.
- Resolved guest issues with professionalism, demonstrating excellent customer service skills.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
Customer Service Shift Supervisor
Adelphia Communications
01.1999 - 01.2004
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Collaborated with other supervisors to coordinate staffing needs across multiple shifts, optimizing resource allocation and minimizing downtime.
- Assisted with recruiting efforts to attract top talent in the industry, contributing to a highly skilled workforce that consistently exceeded performance goals.
- Contributed to the development of departmental policies by providing feedback on current procedures and suggesting potential improvements.
- Monitored performance metrics to identify areas for improvement, implementing targeted strategies to achieve desired results.
- Coordinated shift schedules effectively, ensuring appropriate coverage during peak hours and maintaining customer satisfaction levels.
- Boosted employee morale with regular feedback sessions, resulting in increased productivity and lower turnover rates.
- Managed team of customer service representatives, ensuring efficient shift operations and high-quality service.
Business Owner
Woods Jewelry
12.1985 - 01.1995
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Researched target market to discover customer needs and analyze competitor trends.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
High School Diploma -
Seymour High School
Seymour, TNSkills
- Sanitation Practices
- Pastry preparation
- Portion Control
- Recipe Development
- Allergen understanding
- Punctual and Reliable
- Workplace Safety
- Customer Satisfaction
Certification
Culinary Arts thru National Restaurant Assn
Timeline
Pantry Clerk
Bird Key Yacht Club
01.2019 - 10.2021
Customer Service
Sun N Fun Resort
11.2015 - 11.2018
Customer Service Shift Supervisor
Adelphia Communications
01.1999 - 01.2004
Business Owner
Woods Jewelry
12.1985 - 01.1995
High School Diploma -
Seymour High School