Joe Wright
Frisco,TX
Summary
Quality-focused Imaging Field Service Engineer offering 12 years of field service experience. Detail-oriented and proactive with diligent and focused approach to managing projects, reviewing work and coordinating call responses. Maintains strong internal, supplier and customer relationships for maximum effectiveness.
Overview
22
22
years of professional experience
Work History
Sales Associate / Ops Manager
Red Dog Equipment
Frisco , TX
2021.01 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Engaged with customers to effectively build rapport and lasting relationships.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Increased sales by offering advice on purchases and promoting additional products.
Equipment Specialist
K-Dubs Equipment Services
Frisco , TX
2019.11 - 2020.12
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Improved operations through consistent hard work and dedication.
- Provided accurate estimates by defining scope, timelines, potential setbacks and limitations.
- Researched catalogs and parts lists to locate components for repairs.
- Managed repairs and vendors to minimize inventory downtime.
- Collected historical cost data to estimate costs for current or future products.
Experience , Field Service Engineer
Consensys Imaging
Golden , CO
2009.03 - 2019.08
- Responsible for installing, inspecting, servicing, calibrating and repairing multiple modalities in the diagnostic imaging environment
- Serviced OEM platforms including Philips, GE, Siemens, Toshiba, Samsung/Medison and ATL
- Managed preventative and corrective maintenance on over 85 Ultrasound and Mammography systems, covering large geographic area
- First look trained on GE Lightspeed/VCT CT and Siemens Symphony MRI systems
- Performed responsibilities of ensuring regulatory compliance as well as ISO 9001 standards
- Conducted installs, de-installs, and PM’s on Avinger Lumivascular image guided therapy catheter system
- Regularly assisted co-workers and customers outside assigned territory with service and technical support issues
- Frequently supported regional account manager with customer site visits.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Trained personnel to align objectives, strengthen competencies and standardize operations.
Electronics Technician/Junior Field Service
Unisyn Medical Tech
Golden , CO
2007.11 - 2009.03
- Repaired and tested imaging systems by following electronic repair procedures and service material
- Diagnosed and repaired circuit boards at component level, often using schematic drawings
- Maintained electrical equipment to ensure effective operation of system
- Assisted field service personnel correcting onsite system faults.
Electronic Weapons System Technician
United States Navy, USN
Bremerton , WA
1998.11 - 2007.05
- Close-In Weapon System Mk 15 Phalanx gun system
- Performed all corrective and preventative maintenance on $15 million system
- Troubleshot all facets including radar, high voltage, environmental, computer and electro-mechanical subsystems
- Managed 9 junior sailors as shift work center supervisor
- Honorably discharged in May 2007.
Education
A.A.S - Electronics and Computer Technology
DeVry University
03.2009
United States Navy Great Lakes
06.2000
Skills
- Equipment installation and repair
- Technical Support
- Solution development
- Customer Relations
- Diagnostics and troubleshooting
- Project estimation and bidding
- System repairs
- Customer service management
- Testing and calibration
- Direct Sales
- Maintenance and Repair
Timeline
Sales Associate / Ops Manager
Red Dog Equipment
2021.01 - Current
Equipment Specialist
K-Dubs Equipment Services
2019.11 - 2020.12
Experience , Field Service Engineer
Consensys Imaging
2009.03 - 2019.08
Electronics Technician/Junior Field Service
Unisyn Medical Tech
2007.11 - 2009.03
Electronic Weapons System Technician
United States Navy, USN
1998.11 - 2007.05
A.A.S - Electronics and Computer Technology
DeVry University
United States Navy Great Lakes
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