Joe Wright
Country Club Hills,IL
Summary
Experienced manager and technician with 14+ years of service-oriented expertise in driving revenue growth through exceptional customer experiences. Successfully developed and implemented a customer model that significantly improved satisfaction levels. Adept at coordinating resources to meet business and customer demands, while excelling in problem-solving, organization, decision-making, and strategic planning. Possesses strong interpersonal and communication skills. Proficient in programming languages such as Java, Python, C++, SQL, and Linux. Highly competent in HTML, Cascading Style Sheets (CSS), Microsoft SQL Server, and JavaScript. Firm believer in the power of teamwork.
Overview
19
19
years of professional experience
Work History
Information Technology Project Manager
Johnsons Funeral Home
01.2018 - Current
- As IT manager increased productivity, efficiency and stability for the company at 3 different locations by installing and maintaining new software systems and networking
- As project manager increased the customer base by 30 percent by implementing strategies that have drove the company's online and social media presence to new heights
- 100 percent project completion rate
Premise Technician
AT&T
01.2008 - 01.2022
- Over 98 percent customer satisfaction as a face to face representative with customer
- Extremely high problem solving skills and communication abilities in a non-management role
- Proficient self manager and completed all continued training monthly
- Awarded performance and safety awards
- Professional and experienced tech with computers, computer systems, tools, software, hardware, time management and high pressure situations
Underground Cable Splicer
ComEd
08.2005 - 09.2007
- Executed on-time and under-budget project management on complex issues for leadership while liaising with contractors to re-engineer programs
- Display problem solving and efficiency in extreme situations
- Know and perform life saving behaviors daily while working with teams or independently
- Use communication, organization, and time management to complete projects
- Use heavy duty equipment and tools
- Awarded Underground cable splicer certification after completion of internal school and training
Education
Bachelor of Applied Science - Software Development
DeVry University
Tinley Park, ILAssociate Of Applied Science - Information Technology And Networking
DeVry University
Tinley Park, IL10.2024
Undergrad Professional Certificate - Microsoft Business Analysis Fundamentals
Coursera
06.2024
Undergrad Professional Certificate - Google Project Management
Coursera
06.2024
Undergrad Professional Certificate - Agile Project Management
Coursera
06.2024
Undergrad Professional Certificate - Programming Essentials
DeVry University
Tinley Park, IL02.2023
Undergrad Certificate - Software Design and Solutions
DeVry University
01.2023
Undergrad Professional Certification - Mechanical Engineering / Fiber Optics
Nashville State Community College
Nashville, TN04.2014
Skills
- Effective Communication
- Computer hardware
- Strategic Decision-Making
- Leadership
- SQL
- Project Management
- Python (Programming Language)
- Software Development
- C#
- Software Engineering Practices
Accomplishments
- Member of The Institute of Electrical and Electronics Engineers (IEEE)
- Member of Alpha Chi National College Honor Society
- Member of The National Society of Leadership and Success
- Published Author
Timeline
Information Technology Project Manager
Johnsons Funeral Home
01.2018 - Current
Premise Technician
AT&T
01.2008 - 01.2022
Underground Cable Splicer
ComEd
08.2005 - 09.2007
Undergrad Certificate - Software Design and Solutions
DeVry University
Bachelor of Applied Science - Software Development
DeVry University
Associate Of Applied Science - Information Technology And Networking
DeVry University
Undergrad Professional Certificate - Microsoft Business Analysis Fundamentals
Coursera
Undergrad Professional Certificate - Google Project Management
Coursera
Undergrad Professional Certificate - Agile Project Management
Coursera
Undergrad Professional Certificate - Programming Essentials
DeVry University
Undergrad Professional Certification - Mechanical Engineering / Fiber Optics
Nashville State Community College
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