Implemented effective strategies to increase sales volume and profitability, resulting in stronger total gross, total net and gross to net ratio.
Collaborated with Service and Parts Directors, to improve revenue and control cost.
Worked with Lexus Eastern personnel, to unsure we're in full compliance with Lexus factory guidelines and expectations.
Managed budget, employee reviews, training, schedules, and negotiated with vendors.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Sales Manager
Lexus Of Bridgewater
05.2020 - 08.2021
Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Evaluated performance against goals and implemented appropriate development plans.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Resolved customer issues quickly to close deals and boost client satisfaction.
Sales Manager
Lexus of Rt 10
01.2010 - 03.2020
As part of an Elite of Lexus Sales Management and Leadership team, our top priority has been to continuously provide an outstanding Brand and Guest Experience, while maintaining superior morale and support our human capital on every level.
Our goal has always been to outperform the market and and remain top volume leader in New Car Sales, among 61 Lexus Dealers in the North Eastern Region and we've achieved that position for many consecutive years in a row
While we adapted to best practices in the Luxury Automotive Industry, we've remained humble and nimble in our approach, maintained an outstanding reputation, by operating with the highest level of integrity and professionalism, ensuring our Guests satisfaction and Employee support.
F & I Manager
Coggin Toyota
03.2007 - 01.2010
Started in sales, quickly promoted to F&I.
Learned the foundation of F&I and quickly adapted to practices taught by JM&A Enterprises.
Worked well in a team setting, providing support to our sales team, while processing 60 - 80 deals per month at an average of $1,350 in back end PVR.
Logistics,
Self-employeed
08.1995 - 02.2007
Education
Bachelor of Arts - Business Management
BSU
Skills
Highly experienced and result driven Automotive Professional, with strong business acumen
Professionally skilled with Desking / Closing / F&I, Vehicle Appraisals, E-Commerce and CRM monitoring Fluent with CDK, R&R, StoneEagle, v-Auto, RouteOne, AutomotiveMastermind, AutoAlert, Dealer Daily (Toyota/Lexus), Automotive CRM's, iPacket and other dealer specific platforms
Exceptional ability to Lead Sales Teams
Experienced with mentorship, talent development, ongoing coaching and support
Vast experience with all aspects of Automotive sales and KPI's
Sound knowledge of applicable State (NY and NJ) and Federal regulations and automotive compliance
Excellent customer and employee communications skills Remarkable problem solving abilities, de-escalating difficult situations