Joe Zou
Bethlehem,PA
Summary
Dedicated and enthusiastic Computer and Business student at Lehigh University with a strong foundation in customer service and communication. Experienced in AC installation, translation, and restaurant operations. Skilled in time management, problem-solving, and critical thinking. A proactive learner with a passion for community involvement and leadership. Excels in diverse environments and is eager to contribute to innovative projects.
Overview
5
5
years of professional experience
Work History
Translator and Interpreter
AC Installation
06.2020 - 08.2023
- (In person) Explains the installation process and provides a detailed explanation of the materials, size, and the location that needed to be installed.
- Take phone calls and respond to customers, provide them with detailed information about the brand of the AC, the price, numbers of AC they (customers) need, and the amount of days it would take to finish.
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
Voter Register
PA Youth Vote
04.2021 - 05.2023
- Organize, promote, and attend voter education & registration classroom visits and events
- Encourage your school (NEHS) to participate in the PA Youth Vote Mock Election
- Share information on completing voter registration, vote-by-mail, and important deadlines on personal social media pages and on the PA Youth Vote social media pages and website
Student Dancer
Northeast High School
11.2021 - 03.2023
- School dance show consisting of different groups of dancers and each group representing different ethnicities (Latin, Chinese, Korean, Africa, etc.)
- Dances included Hip Hop, Modern Dance, Cultural Dance, etc. Performed in the Chinese group as a hip hop dancer and modern dancer.
- Developed strong technical skills through consistent practice and dedication to improvement.
- Contributed to successful productions by mastering challenging routines and consistently delivering high-quality performances.
- Showcased impressive stage presence during performances, captivating audiences with expressive artistry.
- Cultivated a positive rehearsal environment by offering constructive feedback and support to peers.
- Increased performance versatility by studying various dance styles, including ballet, jazz, contemporary, and hiphop.
- Performed gracefully under pressure during live shows, adapting seamlessly to unexpected changes or challenges onstage.
Project Manager
PYN Workready
06.2022 - 08.2022
- Developing leadership skills, engaged in different group activities as well as understanding the history of Philadelphia, especially Philadelphia’s Chinatown.
- Collaborated with colleagues to address instruction and research issues
- Participated in community events, such as giving public lectures about current events and issues
- Conducted a final project on Chinatown, addressed two main issues. The size of Chinatown and a street (800 vine street) we were trying to get it back from the government. The project consisted of collecting data through surveys (asking people that reside within Chinatown as well as others that live in Philadelphia). Also created a presentation, and a poster to present it to the public and further address the issue
Babysitter
Personal Employer
06.2021 - 08.2021
- Played games, worked on puzzles, and read books to young children.
- Taking care of infants and toddlers. Responsible for feeding them, prepared healthy, age-appropriate snacks and meals.
- Work 6 hours each day, mostly on weekends (Friday - Sunday), but do work on breaks if necessary.
- Communicated positively with children and guardians.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Reassured children when upset providing emotional support and stability.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
Restaurant Worker
Eagle Restaurant
06.2018 - 08.2020
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Also worked as a delivery and delivered the orders to customers. Provided good service during my time as a delivery person (helped disabled customers and get them into a comfortable spot to receive their food)
- Contributed to overall positive work culture by fostering collaborative relationships with coworkers across all departments.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
Education
Bachelor of Science - Computer Science And Business
Lehigh University
Bethlehem, PA05.2027
High School Diploma -
Northeast High School
Philadelphia, PA06.2023
Skills
- Time management
- Communication
- Adaptability
- Self-learner
- Situation Reader
- Problem-Solver
- Critical Thinker
- Plans ahead
- Cultural Awareness
- Fluent Bilingualism
- Excellent Listening Abilities
- Cross-cultural communication
Accomplishments
- AAU - Gardening, Community services
- Chinatown Mid Autumn Festival - community services, security, food distribution, site/eco
- CYOP - Collecting surveys in Chinatown during weekends (asking people in and near the area of Chinatown), data collecting
- Northeast Philadelphia 4th Mid Autumn Festival Performance - Performed as a dancer, helped carry materials, cleaned the area
- Academic Performance Award
- Citizen Diplomat Academy Course Completion Certificate
Piano, Rubik's Cube, Running, Working out, Dance, Read
Piano: Practice 30-60 minutes 3 times a week, able to play a good amount of classical music & other musics that I like (e.g. modern, cultural and pop music); still learning and exploring about piano (taking lessons online and in-person).
Rubik's Cube: Engaged in solving the Rubik’s Cube; consistently practicing to find shortcuts & faster ways to solve the cube; continue challenge myself each day to beat yesterday’s record. Improve my mentality, critical thinking skills & ways I would approach the unknown
Running: Runs five times a week, usually in the morning (5-6). Participated in Philadelphia’s Run and other events that’s related to running and consistent throughout the years & dream is to run the official marathon one day
Working out: Going to the gym at least three times a week and spend 1-2 hours in the gym doing exercises. Improve health and keep a good life style.
Dance: Practice 2 hours a week, learned some dance moves to be able to perform it during Multicultural show as well as other dance events. Also a good way to exercise and boost one’s level of confidence
Read: Likes to read novel the most and books occasionally. Sometimes I would spent hours on reading to keep me in a better understanding of vocabularies.
Coding: Took a coding class back in high school. Coded during the summer (twice or three times a week) to help me maintain my knowledge.
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Project Manager
PYN Workready
06.2022 - 08.2022
Student Dancer
Northeast High School
11.2021 - 03.2023
Babysitter
Personal Employer
06.2021 - 08.2021
Voter Register
PA Youth Vote
04.2021 - 05.2023
Translator and Interpreter
AC Installation
06.2020 - 08.2023
Restaurant Worker
Eagle Restaurant
06.2018 - 08.2020
Bachelor of Science - Computer Science And Business
Lehigh University
High School Diploma -
Northeast High School