Joeann Jones-Davis
Franklinton,Franklinton
Summary
Competent Accounts Receivable Specialist bringing 30 years plus of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.
Overview
35
35
years of professional experience
Work History
Accounts Receivable Specialist
Leith, Inc. Administration Office
Raleigh, NC
07.1998 - 10.2022
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Performed targeted collections on past due accounts aged over 60 days.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Researched and resolved customer claims related to shortages, discount violations and returns.
- Managed monthly reconciliation schedules for assigned accounts.
- Applied more than 75 payments per week to monthly charge account. Code and post each payment to open item invoices.
- Worked with interior and exterior customer’s to properly apply customer remittances.
- Processed tax exempt certificates, coupons and vendor credit inquiries.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Responded to inbound inquiries regarding accounts and payments.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reported financial data and updated financial records in ledgers and journals.
- Assist 25 cashiers with customer’s problems, cash flow and balance discrepancies on cashier’s daily cash report.
Accounting Clerk Assistant
Lowes Home Improvement Stores
Raleigh , NC
06.1993 - 07.1998
- Helped customers complete purchases, locate items.
- Trained new cashier team members in customer service and money handling processes.
- Worked with other associates to support cashiers and management needs.
- Retrieved items for customers and verified prices.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Reconciled bank accounts with updated information.
- Liaised with vendors and customers to resolve discrepancies.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
- Provided key clerical and administrative support to senior accounting staff.
- Processed incoming and outgoing invoices and payments.
Manager
Goodwill Industries Store & Donation Center
Durham , NC
05.1991 - 05.1993
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Assorted donated items.
Front Desk Receptionist and Fillin Radio Announcer
WSRC Radio Station
Durham, NC
06.1987 - 05.1991
- Greeted guests at front desk and engaged in pleasant conversations while taking payments and airtime time slot schedule.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Diploma -
Weldon High
Weldon, NC06.1983
Skills
- Bill Payment and Recordkeeping
- Bank Statement Reconciliation
- Account Auditing
- Evaluating Open Accounts
- Customer Notifications
- Precision and Accuracy
- Statement Issuing
- Financial Recordkeeping
- Data Entry and 10-Key
- Accounts Payable and Receivable
- Customer Relations
- Credit and Collections
- Cash Application
- Monthly Reconciliations
- Billing Dispute Resolution
- Account and Ledger Reconciliations
Timeline
Accounts Receivable Specialist
Leith, Inc. Administration Office
07.1998 - 10.2022
Accounting Clerk Assistant
Lowes Home Improvement Stores
06.1993 - 07.1998
Manager
Goodwill Industries Store & Donation Center
05.1991 - 05.1993
Front Desk Receptionist and Fillin Radio Announcer
WSRC Radio Station
06.1987 - 05.1991
Diploma -
Weldon High
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