JoeAnn Romero
Roswell,NM
Summary
Human Resources professional with proven track record in administrative support and process improvement. Known for strong organizational skills and ability to enhance team collaboration. Reliable and adaptable to meet changing needs, ensuring efficient and effective HR operations.
Professional in human resources with proven track record in administrative support, personnel management, and organizational efficiency. Skilled in recruitment, employee onboarding, and maintaining compliance with company policies. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and proactive problem-solving.
Overview
17
17
years of professional experience
Work History
Human Resources Administrative Assistant
Distinction LLC.
09.2023 - 03.2024
- I provide administrative duties for example: filing, routing visitors, sorting documents provided by managers/employees/Center Director and inputting certifications into employees ISolved accounts to ensure they have the proper certifications Policy and Requirement Handbook/Standard Operational Procedure’s/CPR Certifications
- I work as a contact between Human Resources Manager and area departments and managers scheduling meetings/interviews/operational assistance
- Ensuring all new and current employees are up to date with the latest PRH’s are being followed/read as well as Operational Certifications for their current employment
- Establish, monitor, and maintain personnel folders to include but not limited to creating, re-establishing, auditing, and purging of files in accordance with Company and Department of Labor standards and instructions
- Ensure benefit enrollments are completed and accurately processed within established timeframes
- Input information into personnel system in a timely manner and ensure accuracy of all pay adjustments
- Respond to employment verification requests as required, Answer employee questions related to benefits, personnel policies, and other human resources matters
- Gather materials to copy and sort into training/workshops binders
- Proofread written material for accuracy, check for spelling, grammar, and punctuation errors
- Produce quality work and complete assignments in a thorough, timely and accurate manner
- Maintain appropriate personal attendance, accountability, and work productivity standards
- Plan, prioritize, and organize assignments to meet established goals and deadlines
- Operate in accordance with requirements set in the contract, PRH, guides, Standard Operating Procedures, and corporate policies
- Complete all required training according to Job Corps and Company training schedule
- Advise and support students as a mentor and role model in the achievement of their learning and career goals
- Contribute to cultivation of positive Center culture which is free of harassment, discrimination, intimidation, and disrespect to provide a safe place for staff and students to work and learn
- Promote 6 C’s of Positive Youth Development by treating students respectfully as adults and developing positive student relationships
- Promote development of Career Success Standards by modeling expected behaviors, mentoring students, and fellow staff to aid in their growth, and monitoring student behavior for accountability and recognition
- Provide quality customer service to students, staff, and other Center customers
- Participate in student employability programs and activities
- Support, promote, and enforce the Job Corps Zero Tolerance Policy
- Maintain a safe and clean work area, adhering to all safety guidelines
- Other duties as assigned
Patient Care Coordinator
Renal Medicine Associates LLC
10.2021 - 08.2023
- I took care of medical records to be sent to several different Insurance companies requesting them as well as Attorney offices or other doctor’s offices
- If a provider was in a room and needed certain medical records from offices, as well as requesting them and receiving them STAT for our providers
- I would also multi-task and answer phones with patients’ requests and or questions, as well as supply new appointments for patients due for follow up appointments
- I would also take care of sending via fax/email/mail new lab orders to patients along with appt cards and instructions for their next appointments
- In several instances I came up with ideas to simplify and make it manageable for patients to understand and complete for their future appointments
- I also would take care of Veteran Association Authorization for our VA patients that at times may be too difficult to understand and comprehend
Customer Service Representative
Pioneer Bank
09.2018 - 01.2021
- I open accounts and close accounts for customers
- Helped with the management of accounts, file and set up accounts with specific and special attention
- Multitasking with answering phones and emails from customers that needed help promptly with their debit cards and/or their accounts
- I would also help find incorrect items/charges in their accounts and help correct them or start fraud claims to protect customers’ bank accounts
- On Saturdays I would work at one of the branches to ensure a customer service representative was available to open accounts or assist in any indiscretions found in customers’ accounts
Administrative Assistant
Valley Desings Inc.
07.2007 - 08.2009
- I would schedule appointments for the Lead designer/owner with potential clients and kept the Lead Designer updated on openings available as well as letting her be aware of the clients we had scheduled with a location, date, and time
- Created invoices for purchases and quotes
- Overlooked shipping and receiving of merchandise
- Responsible for a library of samples and Swatches, making sure they were up to date and current
- Greeted and consulted with clients
Education
Associate of Arts - University Studies
Eastern New Mexico University, Roswell NM
Roswell12-2024
Skills
- Teaching
- Maintaining files
- HR policies
- Scheduling
- Bookkeeping
- Assessing performance
- Monitoring
- High social awareness
- Human resources administration
- Record preparation
- Post-hire check-ins
- Administrative assistance
- Interviewing techniques
- Personnel records maintenance
- Personnel records management
- Staff hiring and recruitment
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Team building
- Conflict Resolution
- Strategic Planning
- Adaptability
- Time management abilities
- Background Checks
Languages
Spanish
Full Professional
Timeline
Human Resources Administrative Assistant
Distinction LLC.
09.2023 - 03.2024
Patient Care Coordinator
Renal Medicine Associates LLC
10.2021 - 08.2023
Customer Service Representative
Pioneer Bank
09.2018 - 01.2021
Administrative Assistant
Valley Desings Inc.
07.2007 - 08.2009
Associate of Arts - University Studies
Eastern New Mexico University, Roswell NM
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