JOEANNA ANDERSON
Fairbanks
Summary
Secure a challenging leadership position by applying creative problem solving and fine management skills with a growing company to achieve optimum utilization of its resources and maximize advantage.
Qualified General Manager with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
12
12
years of professional experience
Work History
General Manager
Benhti Economic Development Corporation
Fairbanks, Alaska
04.2022 - Current
- Responsible for some supervision and oversight of all administrative and clerical support functions necessary for day-to-day operations of the administrative offices of BEDCO
- Performs a variety of administrative support tasks and assists to General Manager, Board of Directors, Tribal Members, staff, and general counsel
- Perform technical level duties to coordinate and process day-to-day administrative activities
- Establish daily work priorities and schedules
- Provides primary administrative and executive secretarial support for the GM, Attorney, and BOD
- Coordinate travel for administrative staff members; arrange transportation and accommodations; prepare and submit travel documentation for processing
- Prepare a variety of administrative correspondence, forms, and reports
- Assist with meetings, trainings, and conferences by scheduling conference rooms, preparing agendas, and copying necessary materials to be distributed to participants
- Maintain files and filings
- Collect, review, process, and track bills for BEDCO
- Respond to questions or requests for information; gather requested information, data and statistics
Health Information Specialist
Southcentral Foundation
Anchorage, AK
03.2020 - 04.2021
- Processing electronic and paper health information for the release of information; data analysis to ensure completeness of records for billing; chart completion; transcription; preparation for peer review audits; retrieval, prepping, scanning and indexing of paper documentation; management of new and existing paper forms
- Statistical reporting to State agency in Alaska's Automated Information Management System (AKAIMS) and/or interpretation of the Behavioral Service Division-Electronic Health Record (BSD- EHR) for quality assurance and compliance with Privacy Act, HIPAA, and CARF within various information systems
- The role also provides peer technical support and resolutions to end users and development and testing for enhancements within the BSD-EHR
- Provides orientation of the BSD-EHR to newly hired BSD employees and retraining of BSD provider(s) and/or BSD clinical support on system changes to a variety of BSD-EHR systems
Administration/ Billing Specialist
Wedco Employment Center Inc
Phoenix
07.2019 - 02.2020
- Submitted timely and accurate electronic and/or hard copy claims for behavioral health and Medical initial, resubmission, and adjustments claims according to the MMIC billing schedules
- Identifies, researches, and resolves unbilled services on a weekly basis and escalates issues to Manager as needed to ensure claims are billed within 1 month
- Resolves denied claims within 1-4 weeks of denial date
- Creates reports of billed/paid/not-billed etc
- For weekly review with Billing Manager
- Communicates with insurance companies as needed to resolve claim issues
- Keeps Manager informed of weekly production of claims and problems interfering with successful claims submission
- Responsible for thorough understanding of AHCCCS, and other insurance billing requirements and procedures
- Responsible for accurate record keeping of all aspect of claims submission files
- Assists in maintaining claim billing processes and procedure manuals
- Prepared reviews and submits monthly Invoices for contracts
- Assist in special projects and perform other related duties as needed and assigned
Fraudulent Specialist
JPMorgan Chase & Co.
Tempe, AZ
05.2019 - 07.2019
- Worked directly with merchants, utilized outstanding customer service, problem solving and decision making skills for a resolution of fraudulent activities
- Provided highest quality of customer service of fraud prevention in the call-center
- Maintained, minimized and monitored valued customers credit losses that result from fraud
- Reducing losses on credit card fraud cases by thoroughly reviewing account and transaction details for recovery opportunities
Revenue Cycle Specialist II
Southcentral Foundation
Wasilla, AK
12.2015 - 02.2019
- Maintain patient eligibility, claims billing and editing, denial resolution, interpretation of various EOBs and remittances
- Account resolution, exposure to various payers and payments sources
- Payment posting, contractual allowances, batch balancing and reconciliation
- Multi-specialty exposure, excellent customer service skills, HIPPA and 42 CFR guidelines
- Perform a variety of administrative and technical duties related to patient accounts
- Create financial transactions and financial reports from the customers including cash receipts and supplier invoices
- Reconcile accounts to ensure accuracy
- Record cash receipts and made money deposits, conduct monthly reconciliation, maintain the petty cash fund, and issue financial statements
- Calculate and issue financial analysis of the financial statements and provided clerical and administrative support to management as requested
- Assisted with IHS contract health claims, made determinations of approving or denying medical claims
HR Credential Coordinator
Southcentral Foundation
Anchorage, AK
03.2015 - 12.2015
- Assuring that the credentialing of practitioners is conducted in accordance with approved credentialing policies & procedures of hospital or insurance carriers
- Create, develop and nurtures culturally appropriate interactions and connections with each other, customer-owners, and the community
- Supports the Credentialing and Privileging processes
- Maintains current credentials of providers for appointment and reappointment, assists with data tracking activities in the medical staff office credentialing software
- Produces routine management reports and uses them to detect and resolve work-in-process problems
- Help control the quality of the content and completeness of practitioner credentialing files
Case Manager Support III
Southcentral Foundation
Anchorage, AK
02.2013 - 03.2015
- Responsible for the coordination and management of administrative duties for a Primary Care Provider team as well as the wider Integrated Care Team
- Worked with the core medical team as a primary contact between the customer owner and the case manager, and primary care provider
- Ensured effective and efficient schedule coordination, verbal and written communication, information research and transfer, and system coordination
- Maintained clients' records by reviewing case notes; logging events and progress
- Improved financial status by analyzing results; monitoring variances; identifying trends; recommending actions to management
Education
Bachelors in Science - Management
University of Phoenix
Phoenix, Arizona06.2019
Associates of Applied Science - Applied Business
University of Alaska Fairbanks
Fairbanks, AK12.2014
Certificate in Applied Business Management -
University of Alaska Fairbanks
Fairbanks, AK12.2012
High School Diploma -
Minto High School
Minto, Alaska05.2005
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Operations management
- Administrative oversight
- Documentation and control
- Business administration
Training
- Business Communications
- Critical Thinking And Decision Making In Business
- Statistics For Decision Making
- Organizational Behavior For Managers
- Fundamentals Of Human Resource Management
- Innovative Leadership
- Ethical And Legal Topics In Business
- Change Management And Implementation
- Principles Of Macroeconomics
- Finance For Decision Making
- Marketing
- Strategic Management
- Current Marketing Issues
- Artificial Intelligence
Timeline
General Manager
Benhti Economic Development Corporation
04.2022 - Current
Health Information Specialist
Southcentral Foundation
03.2020 - 04.2021
Administration/ Billing Specialist
Wedco Employment Center Inc
07.2019 - 02.2020
Fraudulent Specialist
JPMorgan Chase & Co.
05.2019 - 07.2019
Revenue Cycle Specialist II
Southcentral Foundation
12.2015 - 02.2019
HR Credential Coordinator
Southcentral Foundation
03.2015 - 12.2015
Case Manager Support III
Southcentral Foundation
02.2013 - 03.2015
Associates of Applied Science - Applied Business
University of Alaska Fairbanks
Certificate in Applied Business Management -
University of Alaska Fairbanks
High School Diploma -
Minto High School
Bachelors in Science - Management
University of Phoenix
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