JoeAnna Loehr
Perry,GA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements. Intelligent and team-driven Client Care Specialist successful at operating with minimal direction or supervision to accomplish remarkable results. Experienced in taking on challenging objectives in fast-paced, demanding environments. Talented Client Care Specialist bringing a collaborative and growth-driven approach. Ambitious sales and service professional with strengths in time management, communication and negotiation. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Client Care Coordinator
Home Instead
08.2023 - 04.2024
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
- Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.
- Advocated for clients'' best interests when liaising with different departments, ensuring their needs were always heard and considered during internal discussions.
- Educated clients on available resources and services while guiding them through their options based on individual needs.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Ensured compliance with company policies, industry regulations, and legal requirements related to client care coordination activities.
- Served as a trusted point of contact for internal stakeholders regarding all aspects of client care coordination efforts across departments.
- Collaborated closely with cross-functional teams to drive process improvements that enhanced overall service delivery.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Conducted regular follow-ups with clients to gauge satisfaction levels and identify areas for improvement.
General Manager
Firehouse Subs
08.2017 - 08.2023
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
Administrative Assistant
The City of University City
05.2015 - 05.2017
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Directed customer communication to appropriate department personnel.
- Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
- Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Conducted research using various media sources to obtain relevant data for staff requirements.
- Controlled building access by supplying key cards to employees and visitors.
CNA
Compassionate Nursing And Health Care Agency
01.2011 - 03.2015
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Used mobility devices to transport patients.
- Delivered personal nursing assistance in pre- and post-operative situations.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Supported diagnostic and treatment procedures by setting up and operating specialized medical equipment.
- Collected and documented vital signs to track current patient conditions.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Took patients' blood pressure, temperature and pulse and documented height and weight.
- Engaged with patient family and friends to provide courteous visit experience.
- Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Delivered high level of care to every patient.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Comforted patients and provided each with reassurance and encouragement.
- Followed safe lifting techniques and individual resident lifting instructions.
- Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Assisted with adequate nutrition and fluid intake.
- Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
- Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
- Assisted patients gently and respectfully with daily living activities and documented care per unit protocols.
- Managed supplies and restocked inventory to promote optimal availability for patient care.
- Protected and promoted patient rights and assisted individuals to achieve maximum independence.
- Maintained composure and efficiency during rapid response situation and emergency codes.
Education
Associate of Applied Science - Nursing Science
Central Georgia Technical College
Macon, GA2026
Certified Nursing Assistant - Certified Nursing Assistant
Troy Manner Nursing Training Program
Troy, MO01.2008
Skills
- Supervision and training
- Performance improvements
- Cross-functional team management
- Sales team development
- Policy/program development
- Financial document control
- Purchasing and planning
- Safety assurance
- Leadership and team building
- Profit and loss accountability
- Product costing
- Sound judgment
- Customer retention
- Schedule management
- Top talent recruiting, hiring and retention
- Calm under pressure
- Stamping and assembly
- Communication skills
- Customer experiences
- Training and coaching
- Staff training
- Packaging and sanitation
- Employee scheduling
- Client relations
- Recruiting and hiring
- Employee development
- Staff development
- Skilled negotiator
- Team building and motivation
- Vendor relationships
- Patient Education
- Organizational Skills
- Medical Terminology
- Care Planning
- Documentation
- Goal Setting
- Scheduling
- Case Management
- Application processing
- Nursing background
- Document Review
- Quality assurance standards
- Lead Management
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Understanding Customer Needs
- Problem Resolution
- Relationship Building
- Microsoft Office
- Data Entry
- Work Prioritization
- Professional telephone demeanor
- Administrative and Office Support
- MS Office
- Complaint resolution
- Customer Data Confidentiality
- Inbound Call Management
- Policies and Procedures Adherence
- Medical terminology knowledge
- Document and Records Management
- Customer Account Management
Timeline
Client Care Coordinator
Home Instead
08.2023 - 04.2024
General Manager
Firehouse Subs
08.2017 - 08.2023
Administrative Assistant
The City of University City
05.2015 - 05.2017
CNA
Compassionate Nursing And Health Care Agency
01.2011 - 03.2015
Associate of Applied Science - Nursing Science
Central Georgia Technical College
Certified Nursing Assistant - Certified Nursing Assistant
Troy Manner Nursing Training Program
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