Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joeannie Layfield

Dover,DE

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

24
24
years of professional experience

Work History

Store Manager

Lowes
Bear, DE
05.2020 - Current
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Complete application reviews, schedule interviews and interviewing applicants for variety of positions thru out store

Co Manager

Walmart 1741
Milford, DE
10.2016 - Current
  • Prepare sales, payroll
  • Neatly place displays throughout Walmart to attract customers to certain products.
  • Assist customers by answering their queries, ordering products for them, managing cash register and handling refunds.
  • Train Walmart staff by distributing training manuals, providing hands-on training.
  • Assign work to team members based on company needs, personal strengths, job knowledge.
  • Recommend merchandise based on customer needs
  • Strategically schedule team members , maintain optimal staffing levels.
  • Built relationships with customers, increase likelihood of repeat business.
  • Welcome customers into store, help them locate items.
  • Complete all daily tasks , special assignments with efficient quality-driven approach.
  • Complete all point of sale opening , closing procedures, including counting contents of cash register.
  • Handle customer relations issues in gracious manner accordance with company policies.
  • Respond to customer concerns with friendly and knowledgeable service.
  • Maintain knowledge of current sales, promotions, policies regarding payment, exchanges, security practices.
  • Mentor new sales associates, contribute to store's positive culture.
  • Price merchandise, stock shelves, takes inventory of supplies.
  • Contact other store locations to determine merchandise availability.
  • Communicate clear expectations, goals to each team member.
  • Share best practices for sales, customer service with other team members , help improve the store's efficiency.
  • Follow merchandising guidelines, present visually appealing displays.
  • Work with management team to implement the proper division of responsibilities.
  • Facilitated change management activities for department and staff of 130individuals

District Merchandising Service Manager

Lowes
Dover, DE
02.2019 - 05.2020
  • Supervised human resources functions for 12 Store MST groups in Delaware and Maryland.
  • Assessed areas of service concern and developed improvement plans.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Assistant Manager

Wamart 1736
Dover, DE
09.2012 - 10.2016
  • Managed weekly inventory transactions by creating templates to ensure optimal food, beverage stock.
  • Managed inventory control processes to restore back stock, control costs, meet client needs while maintaining clothing, accessory level sales floor.
  • Resolved all issues professionally, timely manner.
  • Achieved recognition from senior management contributions to store's success by managing sales, employees, operations achieve optimal performance.

Assistant Manager

Walmart Watertown
Watertown, NY
01.2012 - 09.2012
  • Hired, delegated, reviewed sales staff performance, provided comprehensive coaching
  • Communicated issues and inefficiencies with store manager to create strategies and exceed sales objectives.
  • Managed multiple priorities in fast-paced environment.

Zone Merchandise Supervisor

Walmart Watertown
Watertown, NY
05.2011 - 01.2012
  • Monitored and ensured maintenance of merchandising standards in the assigned area.
  • Monitored all ad sign-board's for the department and ensured cleanliness of displays.
  • Managed all general orders and special assignment for the organization.

Asset Protection Manager

Walmart 3802
Middletown , DE
07.2008 - 05.2011
  • Coordinated with legal team, draft contracts,  legal documents.
  • Wrote reports for internal/  external crime, burglary/ theft.
  • Represented Walmart in court proceedings,  investigations.
  • Controlled reduction of loss inventory by protecting company assets.

Department Manager

Walmart 5039
Camden, DE
06.2004 - 08.2008
  • Completed all daily tasks, special assignments with efficient, quality-driven approach.
  • Assigned work to team members based on company needs, personal strengths,  job knowledge.
  • Priced merchandise, stocked shelves,  took inventory of supplies.

UPC/ Invoicing Clerk

Walmart 5039
Camden, DE
05.2002 - 06.2004
  • Obtained documents, clearances, certificates,  approvals from local, state and federal agencies.
  • Entered details,  payments, account information,  call logs into computer system.
  • Worked directly with vendors, management, and home office, to get product on file, pricing corrected, and invoices paid

Layway Department Mgr.

Walmart 1741
Dover, DE
12.2001 - 05.2002
  • Responded to customer requests via telephone, email.
  • Creating packages, boxing, labeling securing customer purchases for later pick up
  • Auditing bins, ensure no merchandise/ packages missing.

Customer Service Associate

Walmart 1736
Dover, DE
10.2001 - 12.2001
  • Created inviting environment for customers,  maintaining store organization and cleanliness.
  • Processed accurate,  efficient sales, return transactions to facilitate customer satisfaction.
  • Exhibited exceptional customer service all times, including addressing customer inquiries, ensuring resolution.

Cashier

Walmart 1736
Dover, DE
06.2001 - 10.2001
  • Handled cash, credit, debit cards, personal checks, providing correct change, payment transactions.
  • Processed payments by check, cash, debit, credit, maintained accurate drawers.
  • Collected and authorized payments of guests
  • Tallied cash drawer at beginning and end of each work shift
  • Greeted customers entering store and responded promptly to customer needs
  • Stocked, tagged and displayed merchandise as required
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Helped customers complete purchases, locate items and join reward programs
  • Answered questions about store policies and addressed customer concerns

Education

High School Diploma -

Lake Forest High School
Felton, DE
06.2001

Skills

  • Staff management
  • Financial management
  • Project management
  • Business planning
  • Delegation skills
  • Customer-oriented
  • Merchandising
  • Staff training and development
  • Strong work ethic
  • Excellent communication skills
  • Recruiting and Hiring
  • Inventory Management
  • Performance Monitoring and Evaluation
  • Management Training

Timeline

Store Manager

Lowes
05.2020 - Current

District Merchandising Service Manager

Lowes
02.2019 - 05.2020

Co Manager

Walmart 1741
10.2016 - Current

Assistant Manager

Wamart 1736
09.2012 - 10.2016

Assistant Manager

Walmart Watertown
01.2012 - 09.2012

Zone Merchandise Supervisor

Walmart Watertown
05.2011 - 01.2012

Asset Protection Manager

Walmart 3802
07.2008 - 05.2011

Department Manager

Walmart 5039
06.2004 - 08.2008

UPC/ Invoicing Clerk

Walmart 5039
05.2002 - 06.2004

Layway Department Mgr.

Walmart 1741
12.2001 - 05.2002

Customer Service Associate

Walmart 1736
10.2001 - 12.2001

Cashier

Walmart 1736
06.2001 - 10.2001

High School Diploma -

Lake Forest High School

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Joeannie Layfield