Debora Gessley

• Coordinated daily office operations to enhance workflow efficiency and support staff needs.
• Managed appointment scheduling and patient intake processes, ensuring timely service delivery.
• Developed and implemented office procedures to improve organizational effectiveness and communication.
• Collaborated with healthcare teams to streamline administrative tasks and improve patient experience.
• Trained new employees on office protocols, fostering a supportive learning environment for team members.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
• Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
• Kept high average of performance evaluations.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

ED chart auditing and patient registration for 6 months, then moved to surgery scheduling. I was responsible for authorizing services and coordinating preoperative testing.

After 3 years, I moved to the gastroenterology practice where I was responsible for the everyday operations including scheduling procedures, office visits, managing the providers' schedules and all aspects of a busy GI practice. In addition, I was the medical assistant and my duties included chart abstraction, patient intake, making sure the charts were accurate and all of the other things the doctors expected of me.

• Managed patient scheduling and appointment confirmations to enhance service efficiency.
• Trained new staff on operational protocols and customer service best practices to foster team development.
• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Handled customer service inquiries in person, via telephone and through email.
• Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services. Specifically Hepatitis C medications.