Joe Cambridge
Healthcare Information Technology
Phoenix,AZ
Summary
Technical Program Director with 9+ years of industry/client /executive experience and outstanding skills to build client loyalty and retention. Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle challenging clients. Superb analytical and problem-solving skills leveraged to proactively improve products and client relationships.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Program Director, IT Product Line Support
Molina Healthcare
10.2021 - Current
- Manages 14.5 million dollar project budgets for Marketplace Readiness, Growth, Regulatory and Pricing in Transparency.
- Oversees team of 8 Project Mangers for Marketplace Readiness, Growth, Regulatory and Pricing in Transparency project activities.
- Collaborates with 40 cross-functional project based teams for 14 Marketplace States for associated Ready to Sell, Ready to Comply, Ready to Enroll and Ready to Administer milestones.
- Maintains and updates executive reporting and presentations for multiple projects.
- Improves success of program by making proactive adjustments to operations and IT related processes.
- Assists project managers resolve production, staffing and escalation issues impacting implementation and readiness project related activities.
- Developed and initiated projects, managed and negotiated lower vendor SOW costs.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
Marketplace Operations, Program Manager
Molina Healthcare
01.2021 - 10.2021
- Directed 3 simultaneous Marketplace State implementations (KY, IL and ID) and 1 State Based Conversion Implementation (NM).
- Worked in matrix management environment with oversight of Marketplace Growth activities related to Exchange testing, implementation, health plan operations, sales, finance, human resources, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reviewed operations reports to understand numbers and trends.
Director of Solution Consulting
Softheon
Stony Brook, United States
01.2019 - 01.2021
- Presenting solutions and value propositions to prospects and clients, while partnering with Product and Client Success teams on pre-sales and post-sales engagements
- Leading efforts in creating process for RFP/RFI responses and coordinating submissions of RFP/RFI responses with company wide support from SMEs, Legal, Compliance, Product Management, Sales & Marketing, and Executive teams
- Supported and supervised team of 15 professionals for a successful implementation of Massachusetts Health Connector
- Developing a scalable demo infrastructure that has the ability of being on-demand to support quick responses to external requests
- Collaborating with Sales, Marketing, Product and Engineering peers, to craft holistic solution visions for the customer and expand the Government vertical of the company
- Optimizing software and workflows with SaaS, BPaaS solutions
- Creating technical documents for new, improved products, and adapting industry standards
Client Success Manager
Softheon
Stony Brook, New York
01.2014 - 12.2018
- Facilitated agile scrum meetings with Client's IT/Business/Executive teams for Fortune 500 Clients (Aetna, Centene)
- Facilitated daily support technical product testing meetings for multiple simultaneous projects over the SDLC lifecycle
- Collaborated across multiple teams including software development, deployment, clients and vendor to identify and resolve system issues
- Assisted clients with strategic project planning and provided the necessary tools to achieve success for several simultaneous Federal and State based ACA marketplace exchange implementations
QA Analyst
Softheon
Stony Brook, New York
05.2013 - 12.2013
- Appointed as main corporate office contact, resolved all questions and issues from customers and vendors
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches
- Debugged code and located root causes of problems by reviewing configuration files and logs
Education
B.S - Information Systems, Technical Systems Management
Stony Brook University (SUNY)
Stony Brook, NY 09.2009 - 05.2013
Skills
Agile/Scrum/Waterfall/SAFe
Business Systems Analysis
Product Development
Technical Writing
SDLC Process implementation
Issue Resolution
Client Development
Project Team Management
SQL/SSMS/Azure/DevOps
HIPAA/PCI Certified
Strategic Leadership
Financial Management
Vendor Management
SBM/FFM Exchange Integrations
SBM/FFM Exchange Management
Timeline
Program Director, IT Product Line Support
Molina Healthcare
10.2021 - Current
Marketplace Operations, Program Manager
Molina Healthcare
01.2021 - 10.2021
Director of Solution Consulting
Softheon
01.2019 - 01.2021
Client Success Manager
Softheon
01.2014 - 12.2018
QA Analyst
Softheon
05.2013 - 12.2013
B.S - Information Systems, Technical Systems Management
Stony Brook University (SUNY)
09.2009 - 05.2013