Joe Cowan

*Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

*Managed Team Members - to provide excellent client service within payroll requirements; lead by example.

*Market Analysis - partnered with General Manager (GM) to curate store menu; analyzed market trends, evaluated new hot brands & statewide bestsellers.

*Vendor Management - managed meeting schedule, built relationships to obtain best quality merchandise at excellent price.

*Merchandising/Visual Displays - developed planograms for product placement on sales floor to open new business.

*Monitored cash intake and deposit records, increasing accuracy, address discrepancies, and future forecast needs.

*Supervised day-to-day operations to meet performance, quality and service expectations.

*Mentored team members to enhance professional development and accountability in workplace.

Marketing - utilizing social media, email, SMS, plus networking at industry events to keep up market trends, reach customers, and ensure strong b2b relationships with vendors.

*Buildout for Store Opening - worked with corporate & management team to build out all displays per corporate standards, managed & delegated team work.

*Sales Volume Goals & KPI - exceeded goals in six months, generated over $2.4M in profits with team achieving an ADS of over $93.

*Inventory Management - experience with advanced compliance, managed and maintained purchase order records system.

*Created & Implemented Dual Schedule System to ensure minimal exposure for staff of 25 during Covid-19 pandemic.

*Partnered with GM & Management Team to review and analyze KPI's while using business acumen & industry knowledge to drive sales volume to exceed corporate sales goals.

*Vendor Relationships - researched & set up store meetings and handled challenging situations as needed.

*Created SOP's for compliance, cash handling, opening/closing procedures for security and staff safety.

*Promoted to Management Position - responsible for managing & execution of brand standards, visual merchandising & presentation standards to positively impact overall business results to meet corporate expectations.

*HR Management - worked with HR Team to recruit, interview and hire team members within budgetary guidelines.

*Market Research - Worked with corporate team to curate store menu, research new vendors and brands, to meet sales goals.

*Team Training - responsible for employee & manager training on operational standards using SOP's, compliance audits & company policy and procedures.

* Provided leadership, training & ongoing support for team members to foster continuous learning to improve store performance.

*Merchandise Flow Standards -

*Promoted to Hospitality Lead - provided associate team with training, guidance, leadership coaching & support to facilitate ongoing product education, personal goal setting for team.

*Reached highest store sales in store history during 2018 holiday season with sales exceeding $100k monthly beating corporate expectations by ______%.

*Customer Service - ensuring customers receive industry-leading sales engagement to drive repeat business & solidify customer relationships.

*Partnered with store management to execute initiatives efficiently.

*Managed over 100 retail accounts across San Diego County, ensuring stores were merchandised to meet & exceed brand standards.

*Increased sales of Oakley & Ray-Ban eye wear by _______%.

*Collected in-store intel for Oakley brand, capturing & reporting inventory needs, product display conditions, in-store awareness, sales activities & insight to increase consumer sales.

*Strengthened Luxottica brands partnership w/National Accounts by building relationships with store managers & provide sales associates with training brand education.

*Accelerated brand awareness & drove sell through for Oakley/Ray-Ban products in stores like Dicks Sporting World, Tilly's & Kohls.

*Managed sales floor - restocking, organizing, merchandising & receive and process new inventory.

*Vendors/Sales Reps - ordered best brands to meet budget and exceed sales quotas.

*Managed Bud Pods - ensuring flower tables fresh & in order.

*Trained new employees on cash handling, security, sales procedures.

*Managed store independently while prioritizing tasks in fast paced working environment.

*Met with vendors to order merchandise to meet budget and expected sales quotas.

*Responsible for monthly product inventory, re-orders and eventual closing of retail store.

*Trained nw employees on cash handling procedures, security & sales expectations and procedures.