Joedes Martins
Hyannis,MA
Summary
Dynamic leader with a strategic vision, I excelled as CEO at The Cleaning Crew, enhancing operational efficiency and service quality. My effective decision-making and customer focus drove the implementation of training programs, resulting in improved service delivery standards and heightened customer satisfaction.
Overview
25
25
years of professional experience
Work History
CEO
The Cleaning Crew
Hyannis, MA
01.2007 - 10.2024
- Developed and implemented comprehensive training programs for staff to improve service delivery standards.
- Led strategic initiatives to enhance operational efficiency and service quality across multiple locations.
Cre Leader
20/20 Window Cleaning & Maintenance
Mashpee, MA
04.2000 - 03.2007
- Supervised daily operations, ensuring team adherence to safety protocols and efficiency standards.
- Trained new crew members on equipment usage and cleaning techniques for optimal performance.
- Coordinated schedules to optimize workforce allocation and meet customer service demands.
- Implemented quality control measures, enhancing service consistency and customer satisfaction.
Education
High School Diploma -
Albino Feijo Sanchez
BrazilSkills
- Effective decision making
- Operational excellence
- Customer focus
- Strategic visioning
Languages
Portuguese
Native or Bilingual
English
Professional Working
Timeline
CEO
The Cleaning Crew
01.2007 - 10.2024
Cre Leader
20/20 Window Cleaning & Maintenance
04.2000 - 03.2007
High School Diploma -
Albino Feijo Sanchez