Joedie Petrone

• own the business
• do any cleaning/light maintenance to renovation/yard cleanup to landscaping job for a fair price
• Private/ commercial/ rental property/ occupied or unoccupied
• ensure customer satisfaction and timely service
• can provide references.
• Promoted business via social media to generate leads and maximize brand identity.
• Designed business plan to define concept, short-term and long-term goals and strategies.
• Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Devised processes to boost long-term business success and increase profit levels.
• Interacted well with customers to build connections and nurture relationships.

• Ensure maximum guest satisfaction in a high volume, quickly moving environment while multi-tasking several components of guest service
• Maintained a clean, organized, well stocked work area
• Function as a team member to ensure guest satisfaction
• TAM certification for Nevada, Food Handlers card for Nevada and completed a Problem Gambling course.
• Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
• Served customers by preparing food trays for consumption and packaging up takeout orders.
• Stored food in storage areas and designated containers to prevent cross-contamination and spoilage.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained regular and consistent attendance and punctuality.

Had a hand in raising granddaughter in early formative years

Relieved built up stress for daughter during establishment of career

Coordinated, cleaned, and ran daughter's household

Provided a safe, clean, educational and convenient environment for granddaughter

Developed treasured memories for a lifetime

• Completed management preparation course
• Hired, trained at hiring and new policy updates, and scheduled employees in each department
• Documented and liaised positive and negative employee issues
• Handled daily money reconciliation
• Coordinated inventory, inventory control, and ordering
• Maintained daily, weekly, and monthly reports and turned them in on time
• Resolved guest issues while maintaining a high level of customer satisfaction
• Supervised employees in all departments in a high volume, quickly moving environment to ensure maximum guest satisfaction
• Ensured labor control and worked with each department to ensure continued guest satisfaction.
• Managed team according to company standards and compliance requirements.
• Supervised crew in daily inspections, troubleshooting, and preventive maintenance on equipment.

• Assisted in hiring and training employees in each department
• Documented and liaised positive and negative employee issues
• Handled daily money reconciliation
• Maintained daily, weekly, and monthly reports and turned them in on time
• Resolved guest issues while maintaining a high level of customer satisfaction
• Supervised employees in all departments in a high volume, quickly moving environment to ensure maximum guest satisfaction
• Ensured labor control and worked with each department to ensure continued guest satisfaction.
• Managed team according to company standards and compliance requirements.
• Supervised crew in daily inspections, troubleshooting, and preventive maintenance on equipment.

• Handled daily money reconciliation and cash/credit card guest transactions
• Ensured maximum guest satisfaction in a high volume, quickly moving environment while multi-tasking several components of guest service
• Maintained a clean, organized work area.
• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Obtained cash bank and stocked service bar to prepare for operation.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

• Hired, trained, and scheduled employees
• Documented and liaised positive and negative employee issues
• Handled daily money reconciliation
• Coordinated inventory, inventory control, and ordering
• Maintained daily, weekly, and monthly reports and turned them in on time
• Resolved guest issues while maintaining a high level of customer satisfaction.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Trained new employees on proper protocols and customer service standards.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Trained and guided team members to maintain high productivity and performance metrics.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Supervised creation of exciting merchandise displays to catch attention of store customers.