Joe F. Velarde
Harlingen,TX
Summary
Dynamic professional with a strong background in security and customer service, notably at Allied Universal Security Services. Proven expertise in incident reporting and conflict de-escalation, ensuring safety and satisfaction. Recognized for building relationships and enhancing operational efficiency, contributing to a positive environment while maintaining high ethical standards.
Overview
21
21
years of professional experience
Work History
Security Officer
Allied Universal Security Services
05.2022 - 04.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Receiving Specialist
H-E-B Grocery
10.2010 - 07.2020
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coordinated intake of up to [Number] large shipments per day.
- Built professional relationships with key personnel within supplier organizations.
- Reviewed incoming shipments for correctness to ensuring no damage or duplication of orders.
- Provided new item setup, merchandising and inventory control.
- Ensured proper documentation of all inbound shipments, maintaining accurate records for future reference and auditing purposes.
- Contributed to a positive work atmosphere within the warehouse through active participation in team-building activities and open communication with colleagues.
- Facilitated smooth warehouse operations with effective communication between various departments such as purchasing, logistics, and production teams.
- Demonstrated commitment to company values by consistently upholding the highest ethical standards in all receiving-related tasks and decisions.
- Assisted in training new team members, sharing valuable knowledge on best practices for receiving operations.
Account Manager
Rent A Wheel
08.2004 - 09.2010
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Built relationships with customers and community to promote long term business growth.
Education
GED -
San Benito High School
San Benito, TXSkills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- CCTV monitoring
- Surveillance
- Access control
- Conflict de-escalation
- Visitor tracking
Timeline
Security Officer
Allied Universal Security Services
05.2022 - 04.2025
Receiving Specialist
H-E-B Grocery
10.2010 - 07.2020
Account Manager
Rent A Wheel
08.2004 - 09.2010
GED -
San Benito High School
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