Joe Henly Wade
Cordova,tn
Summary
Accomplished Design & Service Center Manager at Signet Jewelers Inc., renowned for elevating customer satisfaction and fostering a culture of excellence. Leveraged leadership and operational management skills to enhance team performance and streamline processes.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Jewelry Design and Repair management expertise, including competitive offerings, pricing, and market positioning.
Overview
11
11
years of professional experience
Work History
Design & Service Center Manager
Signet Jewelers Inc.
11.2013 - 12.2024
- Trained new staff members on company policies and center expectations.
- Improved customer satisfaction by implementing efficient service center processes and procedures.
- Promoted a positive work culture by fostering open communication channels among team members.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Implemented training systems for new employees on [Service].
- Enhanced team performance by providing regular training and development opportunities.
- Maintained a safe working environment by enforcing strict safety protocols and guidelines.
- Ensured compliance with industry regulations and company policies at all times within the service center operations.
- Actively participated in industry conferences and networking events to stay current on market trends and best practices in service center management.
- Collaborated with other departments to address cross-functional challenges and improve overall company efficiency.
- Fostered an inclusive work environment that encouraged diversity while promoting collaboration among employees from different backgrounds.
- Developed strong relationships with vendors, negotiating favorable contracts for equipment and supplies.
- Successfully launched new services or products within the center by coordinating efforts across multiple departments effectively.
- Prepared monthly budgets for overall staff and center.
- Analyzed performance metrics to identify areas for improvement, implementing necessary changes accordingly.
- Aligned team objectives with organizational goals through effective communication of expectations and responsibilities at all levels of the workforce hierarchy.
- Scheduled daily service center employees and monitored performances.
- Implemented inventory control systems to minimize waste and optimize stock levels.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
Certified Master Bench Jeweler - Bench Jeweler Design And Repair
Jewelers of America
09-1985
Skills
- Safety trained
- Leadership trained
- Staff training and development
- Operational excellence
- Motivation
- Staff supervision
- Payroll
- Workforce management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Computer skills
- Organizational skills
- Team leadership
- Decision-making
- Problem resolution
- Task prioritization
- Scheduling and coordinating
- Employee training
- Recruitment and hiring
- Training and development
- Operations management
- Goal setting
- Professionalism
- Good judgment
- Staff management
- Task delegation
Timeline
Design & Service Center Manager
Signet Jewelers Inc.
11.2013 - 12.2024
Certified Master Bench Jeweler - Bench Jeweler Design And Repair
Jewelers of America
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