Joei Arciniega
Las Vegas,NV
Summary
Air Force veteran | Experienced NOC Engineer | 11 Years in Network Monitoring & Support
Dedicated and detail-oriented NOC Engineer with 11 years of experience in network monitoring, incident management, and Tier I/II troubleshooting within high-availability environments. Proven track record of maintaining uptime and performance for critical systems through proactive monitoring, quick response to alerts, and effective escalation procedures. Strong communicator with the ability to clearly relay technical issues to both technical teams and non-technical stakeholders. Adept at working independently or collaboratively in 24/7 operations centers. Committed to continuous improvement and staying current with the latest network technologies and tools.
Overview
12
12
years of professional experience
Work History
NOC Engineer
Caesars Digital/Caesars Sportsbook
Las Vegas, Nevada
09.2022 - Current
- Collaborate with diverse teams to resolve and troubleshoot critical issues
- Utilized monitoring tools to track system health and identify anomalies.
- Documented procedures for troubleshooting network-related problems effectively.
- Provided technical support and training to team members on best practices.
- Oversee relationships with external vendors and service providers
- Offer technical support to internal teams, assisting with any operational questions or issues
- Function as the first responder for critical incidents, starting a bridge and notifying the relevant teams
- Conduct tests for sportsbooks in each applicable state to verify that bets can be successfully placed
- Responded to incidents and resolved issues in a timely manner.
NOC Technician
Telepacific Communications
11.2013 - 09.2022
- Responsible for troubleshooting and resolving computer hardware, software, and connectivity problems for customers
- Responsible for prompt, dependable, and accurate information to customers via phone, while maintaining effective communication during conversations by adjusting to the pace and technical level of the customer
- Ensure first call resolution in a timely manner, while maintaining the highest level of quality support with every customer interaction
- Cooperated with network engineers, field technicians, equipment vendors, and other telecom carriers to troubleshoot and resolve various network issues and outages
- Performs 24/7 shift coverage in the Network Operations Center providing network surveillance and monitoring of network alarms
- Maintain network integrity of TPx to detour DDOS attacks both low scale and cloud mitigation
- Possesses a variety of knowledge in data communications, telecommunications, as well as inter-networking technologies
- Monitors and troubleshoots DS1, DS3, OC3, OC12, OC48, and OC192 network equipment
Education
Associate of Applied Science - Network Systems Administration
ITT Technical Institute
Las Vegas, NV06.2014
Skills
- Solarwinds
- ServiceNow
- Microsoft
- Jira
- Slack
- Arbor
- Confluence
- BGP
- OSPF
- MPLS
- Tellabs
- Nortel
- Ciena routers
- ADTRAN
- Overtures
- Cisco
- Juniper routers
- Network switching
- Routing troubleshooting
- DWDM
- DS1
- DS3
- OC3
- OC12
- OC48
- OC192
- PBX
- VOIP
- Incident management
- Network troubleshooting
- Technical support
- Network monitoring
- Change management
Timeline
NOC Engineer
Caesars Digital/Caesars Sportsbook
09.2022 - Current
NOC Technician
Telepacific Communications
11.2013 - 09.2022
Associate of Applied Science - Network Systems Administration
ITT Technical Institute