Joei Mendoza
Corpus Christi,TX
Summary
A diligent individual with a strong work ethic and a dedication to detail, who is committed to gaining experience across various industries. The goal is to make a positive contribution to any team through hard work and focus. The belief is that determination and effort will lead to becoming a valuable asset in any work environment. As a highly organized Front Desk Receptionist with excellent multitasking, time management, and customer service abilities, maintaining a professional demeanor and appearance is a priority. A responsible professional, always ready to provide assistance and solve problems diligently, while prioritizing quality in all assigned tasks. Being a dependable team player with effective communication and organizational skills is a priority.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
TCB Tax Service
02.2024 - 03.2024
- In summary, the role in the seasonal position involved providing clients with a positive experience, diligently managing their paperwork, and assisting the bookkeepers and owner with various administrative tasks.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled approximately 10 to 20 daily phone calls, emails, and walk-in clients.
In Home Caregiver
No company caregiver for mother
01.2022 - 01.2024
- In 2023, my mother underwent a significant surgery on her foot and ankle
- I took on the responsibility of caring for her at home to assist in her recovery and maintain her overall well-being
- I made sure to attend to her needs and provide her with the support she needed during this time
- Additionally, I ensured that she followed the necessary post-surgery instructions to promote a successful healing process
- Throughout this period, my primary focus was on helping my mother regain her strength and mobility.
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
Dairy Queen Crew Member
Dairy Queen
01.2020 - 06.2022
- Successfully provided exceptional customer service, efficiently processing card and cash payments.
- Consistently adhered to high standards in preparing and serving food at Dairy Queen, ensuring a delightful and cheerful experience for customers.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High school diploma -
Richard King Highschool
Corpus Christi, TX01.2021
Skills
- Customer Service
- Telephone Etiquette
- Hospitality services
- Clerical Support
- Attention to Detail
- Data Entry
- Document Management
- Time Management
- Problem-solving skills
Assessments
- Administrative assistant/receptionist, Proficient, 06/2024, Using basic scheduling and organizational skills in an office setting
- Customer focus & orientation, Proficient, 05/2024, Responding to customer situations with sensitivity
- Food service: Customer situations, Proficient, 05/2024, Identifying and addressing customer needs in a food service setting
- Attention to detail, Proficient, 04/2024, Identifying differences in materials, following instructions, and detecting details among distracting information
- Data entry: Attention to detail, Proficient, 04/2024, Maintaining data integrity by detecting errors
- Spreadsheets with Microsoft Excel, Proficient, 05/2024, Knowledge of various Microsoft Excel features, functions, and formulas
- Food service: Customer situations, Proficient, 06/2024, Identifying and addressing customer needs in a food service setting
- Work style: Reliability, Proficient, 06/2024, Tendency to be reliable, dependable, and act with integrity at work
- Medical receptionist skills, Proficient, 06/2024, Managing physician schedules and maintaining accurate patient records
- Medical terminology, Proficient, 04/2024, Understanding and using medical terminology
- Scheduling, Proficient, 06/2024, Cross-referencing agendas and itineraries to avoid scheduling conflicts
Timeline
Front Desk Receptionist
TCB Tax Service
02.2024 - 03.2024
In Home Caregiver
No company caregiver for mother
01.2022 - 01.2024
Dairy Queen Crew Member
Dairy Queen
01.2020 - 06.2022
High school diploma -
Richard King Highschool
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