Joe J. Figueroa
Santa Clarita,CA
Summary
Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 25 years of experience in Healthcare Industry. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Overview
12
12
years of professional experience
Work History
IT Manager
Centene Corporation
08.2011 - Current
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Guided organizational technology strategy and roadmaps.
- Oversaw IT department operations and training.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Coordinated technical training and personal development classes for staff members.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Customized and repaired technology based on staff requests.
- Assisted in development of long-term strategies to grow department and resources.
- Updated customers and senior leaders on progress and roadblocks.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Communicated regularly with customers concerning data exchange and technology integration.
Skills
- Risk Mitigation Planning
- Team Collaboration
- Information Confidentiality
- Change Management
- Team Development
- Technical Troubleshooting
- Quality Assurance
- IT Resource Use
- Project Leadership
- Agile Framework
- Project Planning
- Project Coordination
- Budget Control
- Scope Definition
- Requirements Analysis
- Project Lifecycle Management
- User Support
- Staff Hiring
- Department Management
- Product Development
- Budget Administration
Timeline
IT Manager
Centene Corporation
08.2011 - Current