Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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Joe Kaiser

Joe Kaiser

IT
MO

Summary

Seeking a position that utilizes diverse leadership skills, passion for people and technology, and ability to collaborate effectively with business stakeholders at all technical levels. Extensive experience in building and leading technical teams and executing projects, resulting in successful outcomes through technology. Committed to ensuring customer success, promoting industry leadership, and contributing to employer's continued growth and future success.

Overview

27
27
years of professional experience
4
4
Certification

Work History

IT Infrastructure Manager

Delta Dental of Missouri (Healthcare)
07.2008 - Current
    • Manage a cohesive and talented IT infrastructure team that has diverse skill sets
    • Responsible for enterprise IT security, help desk operations, cloud technologies, network operations, enterprise storage and virtualization, disaster recovery/business continuity execution, policy creation, software licensing agreements, capital and operating expense budgets, and IP telephony/call center support
    • Determine business technology needs, negotiate technology purchases, and implement best-of-breed selections that best fit business
    • Project leadership leveraging my Lean Six Sigma training including hands-on experience when needed: Multiple cyber security initiatives, large multi-year enterprise storage projects, Cloud technologies (Microsoft Azure/M365), multiple virtualization technologies, and current network topologies that support a voice-over-IP telephony system and modern, redundant call center
    • Manage SSAE SOC1 and SOC2 audits
    • Work with other IT and Finance executives and an external audit firm annually to develop compliance-related controls as well as corporate technology policies
    • Long-term projects include: Multiple data center moves and migrations from on-premise facilities to collocation data centers and cloud technologies, Cisco phone system and call center implementations for multiple sites and business divisions
    • Virtualization of two data centers using VMware vSphere and Microsoft Hyper-V
    • Multi-year disaster recovery project using Microsoft Azure and M365 cloud technologies
    • Multi-year cyber security program including building a cyber security team.

IT Technical Lead

Behr Paint (Manufacturing)
01.2004 - 07.2008
    • Supervised and mentored team of 10-plus IT professionals responsible for on-site support at local and remote sites
    • Managed network and systems infrastructure at multiple site locations in Missouri, Illinois, Colorado, and California
    • Locations encompassed manufacturing plants, distribution centers, research/development, sales and marketing
    • Responsible for LAN/WAN network support, Window Server implementation, as well as network design and procurement
    • Worked closely with corporate headquarters in Santa Ana, CA in areas of network design/standardization in adherence with Sarbanes Oxley guidelines
    • Maintained enterprise software agreements and licensing inventories
    • Identified and aligned corporate needs for obtaining new technology assets and implemented standards for technology purchases
    • Assisted with PLC automation pilot projects for several manufacturing lines at multiple sites in a SAP-driven ERP environment.

Systems Administrator/Network Specialist

Behr Paint
07.1997 - 12.2003
  • Internet and Intranet development, Exchange Server design/administration, PC equipment purchasing/provisioning, and Gentran Server (Electronic Data Interchange - implemented communications schedules/templates to import raw EDI data
  • Managed multiple Cisco wireless network implementations interfaced to WAN connections (bar-coding project that allowed inventory to be updated in real-time with other locations nationwide)
  • Provided new network and systems technology solutions for sister companies/parent company and became IT liaison for new technology projects.
  • Implemented security strategies on private networks at multiple sites across 15-state corporate WAN.

Education

Bachelor of Science - Information Systems Management -

Maryville University
St. Louis, MO
1996

Skills

    • Team Building, Leadership, Mentoring, and Succession Planning
    • Complex Problem-Solving
    • Strategic Budgeting and Cost Savings Management
    • Multi-Year Technology and Cybersecurity Road Mapping
    • Business Continuity/Disaster Recovery Planning, Testing, Execution
    • Policy and Controls Development and Implementation
    • Lean Six Sigma (Green Belt)
      • Microsoft Azure, M365
      • Windows Server 2012/2016/2019/2022
      • Microsoft Office 2016/2019/2021/365
      • Virtual Desktop -VDI (VMWare Horizon)
      • E-mail Security/Data Loss Prevention (Cisco, Checkpoint, Microsoft)
      • Vulnerability and Patch Management (Qualys, Nessus, Ivanti, Microsoft)
      • Data Backup and Recovery (Commvault, Dell)

Accomplishments

  • Created cohesive, modern, infrastructure and cyber security teams to support the demands of a growing business leveraging new technologies.
  • Successfully managed dynamic teams ranging from 10-25 staff members.
  • Achieved significant cost savings by consolidating and moving data centers for multiple business lines to one site with business continuity requirements top-of-mind.
  • Strategically migrated on-premise company workloads to cloud technologies to increase application and service resiliency.
  • Implemented modern and best-of-breed technologies to allow for a more scalable and modular technology stack.
  • Successfully led and completed company SOC1 and SOC2 audits resulting in zero exceptions over multiple periods.

Certification

  • Lean Six Sigma (Green Belt)
  • MCSE (Microsoft Certified Systems Engineer)
  • MCP + I (Microsoft Certified Professional + Internet)
  • Cisco CCNA (Cisco Certified Network Associate)

References

Gladly made available upon request.

Timeline

IT Infrastructure Manager

Delta Dental of Missouri (Healthcare)
07.2008 - Current

IT Technical Lead

Behr Paint (Manufacturing)
01.2004 - 07.2008

Systems Administrator/Network Specialist

Behr Paint
07.1997 - 12.2003

Bachelor of Science - Information Systems Management -

Maryville University

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