Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Joekua C. Harrison

Snellville,USA

Summary

Secure a position that will enable me to use my strong communication & organizational skills, management and customer service background and my ability to work well with people.

Overview

15
15
years of professional experience

Work History

Patient Access Representative

Northside Hospital
07.2021 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Customer Service Representative

Home Depot (Arise)
03.2017 - 05.2021
  • Assisting customers by processing new and old orders
  • Make inbound and outbound calls to vendors and delivery companies about customer’s orders
  • Refer unresolved customer grievances to designated departments for further investigation
  • Complete contract forms prepare change of address records, and issue service discontinuance orders, using computers
  • Make changes to orders at customer’s requests on price match with competitors and website promotions

Technical Support Representative

Comcast Corporation (Arise)
03.2017 - 05.2018
  • Made inbound and outbound calls to commercial and residential customers
  • Troubleshoot slow surfing problems, non-connectivity issues and speed upgrades
  • Provided desktop/laptop technical support for all users experiencing computer issues
  • Provided after-hour support of all end users and systems as needed
  • Responded to any other duties assigned by the supervisor and or Manager
  • Managed cable installation, maintenance, disconnect and customer services

Store Manager

Popcorn Haven
01.2012 - 01.2013
  • Operated daily functions of store such as opening, closing, handling bank deposits, processed payroll and all marketing projects
  • Managed All employees on duty
  • Ordered weekly merchandise and shipments to keep the store operating
  • Serviced and handled customers with their orders and responded to their complaints

Mortgage Processor/Travel Agent

Mending Tree Solutions
07.2009 - 09.2012
  • Cultivated strong business relationships with customers to drive business development
  • Collected all required documentation for the loan package
  • Created loan submission packages for the Underwriting Department
  • Reviewed initial loan approval and work with borrower to gather appropriate documentation
  • Submitted files to Underwriters
  • Satisfied all conditions when received from Underwriter
  • Communicated with other professionals, including attorneys, county clerks etc
  • Ensured that approval falls within the established lending guidelines for the loan

Call Center Manager

Jackson Hewitt Tax Service
01.2012 - 07.2012
  • Answered incoming calls from clients who were unsatisfied with their taxes
  • Scheduled appointments for clients to have their taxes prepared
  • Prepared taxes and submit for filing to the IRS
  • Handled extensive Data Entry for archives and filing
  • Orchestrated marketing workshops to gain clients for the company
  • Assigned daily tasks to employees within my department

Education

Degree - Medical Terminology

Professional Career Development Institute
Atlanta, Georgia
01.1999

Skills

  • Interpersonal communication skills
  • Problem analysis
  • Problem solving
  • Organizational skills
  • Customer service orientation
  • Adaptability
  • Ability to work under pressure
  • Initiator

    • Registration and Admissions

    Insurance Verification

    Insurance Billing

    Payment Processing

References

Available Upon Request

Timeline

Patient Access Representative

Northside Hospital
07.2021 - Current

Technical Support Representative

Comcast Corporation (Arise)
03.2017 - 05.2018

Customer Service Representative

Home Depot (Arise)
03.2017 - 05.2021

Call Center Manager

Jackson Hewitt Tax Service
01.2012 - 07.2012

Store Manager

Popcorn Haven
01.2012 - 01.2013

Mortgage Processor/Travel Agent

Mending Tree Solutions
07.2009 - 09.2012

Degree - Medical Terminology

Professional Career Development Institute

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Joekua C. Harrison