Joekua C. Harrison
Snellville,USA
Summary
Secure a position that will enable me to use my strong communication & organizational skills, management and customer service background and my ability to work well with people.
Overview
15
15
years of professional experience
Work History
Patient Access Representative
Northside Hospital
Atlanta, GA
07.2021 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Customer Service Representative
Home Depot (Arise)
Stone Mountain, Georgia
03.2017 - 05.2021
- Assisting customers by processing new and old orders
- Make inbound and outbound calls to vendors and delivery companies about customer’s orders
- Refer unresolved customer grievances to designated departments for further investigation
- Complete contract forms prepare change of address records, and issue service discontinuance orders, using computers
- Make changes to orders at customer’s requests on price match with competitors and website promotions
Technical Support Representative
Comcast Corporation (Arise)
Stone Mountain, Georgia
03.2017 - 05.2018
- Made inbound and outbound calls to commercial and residential customers
- Troubleshoot slow surfing problems, non-connectivity issues and speed upgrades
- Provided desktop/laptop technical support for all users experiencing computer issues
- Provided after-hour support of all end users and systems as needed
- Responded to any other duties assigned by the supervisor and or Manager
- Managed cable installation, maintenance, disconnect and customer services
Store Manager
Popcorn Haven
Tucker, Georgia
01.2012 - 01.2013
- Operated daily functions of store such as opening, closing, handling bank deposits, processed payroll and all marketing projects
- Managed All employees on duty
- Ordered weekly merchandise and shipments to keep the store operating
- Serviced and handled customers with their orders and responded to their complaints
Mortgage Processor/Travel Agent
Mending Tree Solutions
Sewell, New Jersey
07.2009 - 09.2012
- Cultivated strong business relationships with customers to drive business development
- Collected all required documentation for the loan package
- Created loan submission packages for the Underwriting Department
- Reviewed initial loan approval and work with borrower to gather appropriate documentation
- Submitted files to Underwriters
- Satisfied all conditions when received from Underwriter
- Communicated with other professionals, including attorneys, county clerks etc
- Ensured that approval falls within the established lending guidelines for the loan
Call Center Manager
Jackson Hewitt Tax Service
Stone Mountain, Georgia
01.2012 - 07.2012
- Answered incoming calls from clients who were unsatisfied with their taxes
- Scheduled appointments for clients to have their taxes prepared
- Prepared taxes and submit for filing to the IRS
- Handled extensive Data Entry for archives and filing
- Orchestrated marketing workshops to gain clients for the company
- Assigned daily tasks to employees within my department
Education
Degree - Medical Terminology
Professional Career Development Institute
Atlanta, Georgia01.1999
Skills
- Interpersonal communication skills
- Problem analysis
- Problem solving
- Organizational skills
- Customer service orientation
- Adaptability
- Ability to work under pressure
- Initiator
Registration and Admissions
Insurance Verification
Insurance Billing
Payment Processing
References
Available Upon Request
Timeline
Patient Access Representative
Northside Hospital
07.2021 - Current
Technical Support Representative
Comcast Corporation (Arise)
03.2017 - 05.2018
Customer Service Representative
Home Depot (Arise)
03.2017 - 05.2021
Call Center Manager
Jackson Hewitt Tax Service
01.2012 - 07.2012
Store Manager
Popcorn Haven
01.2012 - 01.2013
Mortgage Processor/Travel Agent
Mending Tree Solutions
07.2009 - 09.2012
Degree - Medical Terminology
Professional Career Development Institute