Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Joekua Harrison

Snellville

Summary

Patient Access Representative with extensive experience at Northside Hospital Atlanta, specializing in patient registration and insurance verification. Skilled in financial counseling and customer service, ensuring seamless navigation of healthcare systems while maintaining HIPAA compliance. Focused on improving patient experiences through precise data management and effective problem-solving.

Overview

18
18
years of professional experience

Work History

Patient Access Representative

Northside Hospital Atlanta
Atlanta
07.2022 - 10.2024
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Collaborated with other departments to ensure quality customer service was delivered.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Verified demographics and insurance information to register patients in computer system.
  • Scanned documents into electronic medical records system.
  • Conducted financial counseling for patients, explaining payment options and assistance programs.
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates.

Customer Service Representative

Arise Home Depot
Stone Mountain
03.2013 - 07.2022
  • Provided accurate information about products and services to customers.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Answered inbound calls, chats and emails to facilitate customer service.

Store Manager

Popcorn Haven
Tucker
09.2012 - 09.2013
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Recruited, trained and supervised new employees.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Call Center Manager Tax Preparing

Jackson Hewitt
Stone Mountain
01.2012 - 07.2012
  • Developed and maintained a team of call center representatives to meet performance standards.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
  • Corresponded with government agencies regarding discrepancies between submitted documents and actual amounts owed and refundable.
  • Furnished taxpayers with sufficient information and advice to verify correct tax form completion.
  • Provided exceptional customer service, addressing client concerns and questions promptly.

Mortgage Loan Processor Travel

Mending tree Solutions
Atlanta
01.2007 - 01.2012
  • Maintained detailed records of loan transactions and applicant information.
  • Coordinated with underwriters to resolve loan application issues and discrepancies.
  • Established credit limits and grant extensions of credit on overdue accounts.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes
  • Assisted in developing loan packages that meet borrower needs and financial capabilities.
  • Completed closing process by collaborating with attorneys, title companies and government clerks.

Education

Medical Terminology - Health Information Technology

PCDI
Atlanta GA
05-1997

Skills

  • Patient registration and insurance verification
  • Financial counseling and data entry
  • Electronic medical records management
  • Customer service excellence
  • Scheduling appointments
  • Healthcare system navigation
  • Training coordination
  • HIPAA compliance
  • Heartsaver CPR AED

Accomplishments

  • Whie working for jackson hewitt and popcorn haven within my second week of working I was promoted into a management position for my hard work eager to lean and dedication on the job

Timeline

Patient Access Representative

Northside Hospital Atlanta
07.2022 - 10.2024

Customer Service Representative

Arise Home Depot
03.2013 - 07.2022

Store Manager

Popcorn Haven
09.2012 - 09.2013

Call Center Manager Tax Preparing

Jackson Hewitt
01.2012 - 07.2012

Mortgage Loan Processor Travel

Mending tree Solutions
01.2007 - 01.2012

Medical Terminology - Health Information Technology

PCDI

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Joekua Harrison