Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision that drives teams to meet goals.
Hi, I’m
Mukeka Clarisse Tshibola
Manager
Aubrey,TX
Summary
Overview
20
years of professional experience
4
Languages
Work History
American Airlines
Supervisor
09.2013 - Current
Job overview
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Maintained compliance with company policies, objectives, and communication goals.
Game Stop
Team Lead
09.2007 - 11.2010
Job overview
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
M&T BANK
Manager
01.2004 - 02.2007
Job overview
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Nyack CollegeNyack, NY
MBA from Finance
05.2007
University Overview
I.S.C Institut Superieur De CommerceKinshasa Gombe D.R Congo
MBA from Accounting And Business Management
06.1988
University Overview
Skills
- Inventory Control
- Staff Management
- Business Development
- Operations Management
Accomplishments
Accomplishments
Rotary International (Paul Harris Fellows)
Languages
English
Full Professional
French
Native or Bilingual
Swahili
Native or Bilingual
Spanish
Limited Working
References
References
References available upon request.Timeline
Supervisor
American Airlines
09.2013 - Current
Team Lead
Game Stop
09.2007 - 11.2010
Manager
M&T BANK
01.2004 - 02.2007
Nyack College
MBA from Finance
I.S.C Institut Superieur De Commerce
MBA from Accounting And Business Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
Affiliations
- ROTARY INTERNATIONAL