JOEL A. BISSONNETTE

• Onboard, train and manage accounts for all virtual customers
• Transitioned customers through the acquisition of former labs to smoothly implement them to the new processes, services, and systems utilized by the organization
• Provide operational support for medical and judicial professionals on the use of company products and services
• Responsible in making sure team is prepared to handle complex requests and understand the use of new features within company branded products
• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.

• Company Overview: Acquired by Averhealth, May 2021
• Led the implementation process through SalesForce on new features for existing customers and the onboarding of new customers
• Created solutions to support customer service representatives in providing accurate and timely responses on comprehensive inquiries
• Improved client satisfaction by addressing inquiries and resolving issues quickly.
• Offered tailored advice for achieving client goals, ensuring personalized service.

Problem-solving issues of dissatisfied customers to improve their outlook on the business

• Supported new initiatives to combat online retail by keeping precise available inventory to support the new ecommerce platform
• Partnered with community members to support charities, events, and companies to help improve the health and grow the fitness in the community
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.