JOEL AGOSTO
REYNOLDSBURG,Ohio
Summary
Dynamic team leader with a proven track record in enhancing performance and customer satisfaction. Skilled in coaching, team supervision, and strategic work planning to drive operational excellence.
Overview
14
14
years of professional experience
Work History
Team Leader
Sams Club
09.2024 - Current
- Supervised team operations, ensuring efficient workflow and adherence to safety protocols.
- Trained new associates on merchandising standards and inventory management procedures.
- Coordinated daily tasks, optimizing team performance and minimizing downtime.
- Developed and implemented strategies to enhance customer service experience.
- Monitored stock levels, conducting inventory audits to maintain product availability.
- Collaborated with management to improve store layout for increased sales efficiency.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Club Manager
Sams Club
06.2022 - 02.2023
- Managed daily operations and ensured compliance with company policies and procedures.
- Trained and supervised team members to enhance service quality and efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Conducted regular staff meetings to address performance issues and promote teamwork.
- Monitored sales performance metrics to identify trends and drive improvements in profitability.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Increased staff performance and engagement via motivational leadership.
- Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.
- Recruited, hired, and trained to develop high-performing staff.
Co Manager
Sams Club
02.2012 - 01.2018
- Led team to optimize inventory management processes, enhancing stock accuracy and reducing discrepancies.
- Coordinated training sessions for new associates, improving onboarding efficiency and knowledge retention.
- Streamlined daily operations by implementing effective scheduling practices, ensuring adequate staffing at peak times.
- Developed and maintained strong vendor relationships, negotiating favorable terms to enhance product availability.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
Education
Bachelor of Science -
American University
Puerto Rico05-1997
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Coaching and mentoring
- Documentation and reporting
- Work planning
Timeline
Team Leader
Sams Club
09.2024 - Current
Club Manager
Sams Club
06.2022 - 02.2023
Co Manager
Sams Club
02.2012 - 01.2018
Bachelor of Science -
American University