Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

JOEL ALFARO

Summary

User-oriented Hardware and Software Analyst eager to help manage and instill data accuracy as well create software products providing transformative computing experiences to end-users. Specializes in Bel Manage software and BMC Remedy. Dedicated to creating solutions that fulfill employers' business and financial goals while also meeting consumers' complex user requirements.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lead Inventory Analyst

Leidos
02.2023 - Current
· Leading a team to meet a contract standpoint of doing annual inventories within the Airforce.

· Restructuring a failing team to meet contractual obligation on time.

· Tracking and inventorying over 250 DPAS accounts accounting for over 140k IT related assets consisting of devices from desktop, laptops, monitors, switches, routers, phones… etc.

· Working closely with government counter parts to schedule inventories with units within the Airforce

· Working closely with high level military personnel's to conduct inventories, consisting of great communication and relationship to best accommodate units and have high levels of success.

· Educating military and government members on process to be held with inventories and the process required.

· Consistently working with excel, transferring databases information between remedy and working to find data points to resolve and relay updates back to remedy database.

· Managed multiple projects at the same time from inventorying, tagging new assets, standing up units into our database by creating baseline inventories and managing data centers and assist within secured spaces.

· Consistently creating and finding new innovated ways to hold data accuracy within inventories using virtual discovery tools to automate inventories and allow my team to move faster through larger inventories.

· Created PowerPoints and reports for weekly and monthly work being done by the team showing progress on inventories and expectation on inventory dates.

· Presenting daily PowerPoints to different units within the Airforce being managed, showing progressions and difficulties,

· Having to communicated with High officials in the Airforce on issues pertaining to there units and providing solutions and how to move forward.

· Creating WI and SOPs for a team to follow and keep updates with new changes, having them yearly updated to Airforce standards.

· Managing a high-level ticket queue, consisting of different offerings relating to inventory, from Virtual check ins on machines, missing assets, Lost assets, damaged, transferring, out processing, tagging and new inventories.

· Managing a ticket queue that has over 1000 request submitted per month and managing main mission of annual inventories.

· Managing a high-level attention for Lost, damaged or destroyed assets that have a very dwelling process working with many government personnel's to account for the assets and write them off or higher repercussions.

· Instilling a high attention to detail to ensure database accuracy on remedy records.

· Doing consistent mass modification to database

· Large communication with other teams and managers to instill formalities within the contract

Lead Software Analyst

Leidos
03.2022 - 02.2023
  • Created PowerPoints and reports for weekly and monthly work being done by the software team and presenting to leadership
  • Created reports for sampling on hardware machines monthly to meet metrics of over 95% inventory's done by a hardware team
  • Created Software contracts on remedy database and managing by updating for renewal purchases, Licensing, and POCs
  • Managed over 500 software contracts, that consisted of 6000 and more licenses, consistently adding more contracts and licenses
  • Pulled classified and Unclassified information, combining both to create a database through access, using SQL queries
  • Reported 500,000 records between, hardware and software on Air Force network
  • Required to do monthly removals of BelManage profiles on classified and unclassified information, converting the classified information to unclassified after removals
  • Worked with organization to purchase software through Adobe and Microsoft JELA contracts
  • Assisted other teams such as cyber security with software life cycle management
  • Directed troubleshooting for bugs and flaws discovered in both pre-release and final production software products.
  • Orchestrated solutions to enduring problems with unprecedented and traditional approaches to algorithm and coding architecture analysis.
  • Collected and integrated customer feedback into future development efforts, identifying consumer trouble spots for amelioration.
  • Required Supporting software vulnerability teams with software version management
  • Expanded software capabilities and made recommendations for amendments through simplified architectural solutions.
  • Supported creation of routing information, transmitted correct totals every day and solved critical issues via software data updates.
  • Built protocol for program analysis and usability validation through deliberate and informed procedures.
  • Used computer in analysis and solution of business problems.
  • Identified, analyzed, selected and applied new information technology components approved through IT architecture tech stack.
  • Tested new and enhanced software modules and delivered insightful and practical feedback on functionality and data output.
  • Modified existing configurations, designs, codes and team processes and maintained corresponding technical documentation.
  • Supported help desk operations by responding to user feedback and amending identified deficiencies in real-time.
  • Collaborated with IT team to schedule and implement software patches at times most likely to produce minimal service disruptions.
  • Assisted staff and users with computer malfunctions and program problems.
  • Trained staff and users to work with computer systems and programs.

Specialist/Knowledge Manager

T&H SOLUTIONS
09.2020 - 03.2022
  • Required to build my knowledge and work with multiple software's and understanding their functions and licensing
  • Require creating license contracts, by reviewing and placing purchases orders for software's into remedy database by contracts, organizations, maintenance, and license types
  • Worked tickets from software installations, software configurations, incidents, and tasks
  • Spoke with multiple customers of high-ranking officials and vendors in a daily basis
  • Required to pull/seek information pertaining to software's previously purchases
  • Conductor of software evaluations, by supplying and seeking approved memos, creating reports 2 of all versions installed by machine supported in the air force
  • Preforming software audits pulling information on users with the software installed and matching it to organization purchases and acquiring all proper key supporting documents from organizations
  • Conducted early debugging procedures in new web and desktop applications through review of event logs and code structures to pinpoint sources of software malfunction and recommend solutions.
  • Generated concepts and initial design explorations for new features and other product aspects.
  • Applied feature selection algorithms to predict potential outcomes.
  • Used statistical software to analyze and process large data sets.

Asset Management Analyst

DIRECTVIZ SOLUTION
08.2020 - 09.2020
  • Updating assets on remedy
  • Knowledge on assets regarding (laptops/Desktops/Monitors)
  • Speaking to clients daily
  • Doing inventory of assets for organizations
  • Performed market analysis to gather industry insights and inform strategic plans.
  • Collaborated with managers on key client issues with focus on implementing tax strategies to align with client's business objectives.
  • Researched industry trends and techniques to remain innovative and successful.

Hardware Asset Manager

ONPOINT CORP
03.2020 - 08.2020
  • Perform hardware management inventory audits
  • Uses portable hand scanners
  • Updating data on remedy
  • Making calls to customers to find information on assets to be updated

Warehouse Associate

ONPOINT CORP
11.2019 - 03.2020
  • Knowledge on different types of equipment, from desktops, monitors, computers, and laptops
  • Reading tickets from consumers, prepping their orders
  • Scanning merchandize and properly tagging to be sent out

FINISHER

CARL'S MASONRY
12.2017 - 11.2019
  • Set the forms that hold concrete to the desired pitch and depth and align them
  • Check the forms that hold the concrete to see that they are properly constructed
  • Spread, level, and smooth concrete, using rake, shovel, hand or power trowel, hand or powerscreed, and float
  • Direct the casting of the concrete and supervise laborers who use shovels or special tools
  • Mix cement, sand, and water to produce concrete, grout, or slurry, using hoe, trowel, tamper,scraper, or concrete-mixing machine

TRAFFIC CONTROLLER TECHNICIAN

Flag Staffer
05.2017 - 12.2017
  • Set up traffic signs in the streets to create a safe driving environment
  • Help traffic keep flowing through a construction zone providing
  • Work with team member to redirect incoming traffic to avoid accident

SALES ASSOCIATE/ CASHIER

KOHL'S
09.2016 - 05.2017
  • Cashier; handled cash, credit or check transactions with customers
  • Interacted with customers daily, building strong customer base through providing personalizedproduct guidance, resolving issues and following up on purchases
  • Performed daily department tasks including stocking, creating merchandise displays,remerchandising, pricing markdowns, transferring merchandise, and inventory control.

Education

Associate of Applied Science - Business Administration

Northern Virginia Community College
Annandale, VA
12.2021

HIGH SCHOOL DIPLOMA -

GARFILED SENIOR HIGH SCHOOL
WOODBRIDGE, VIRGINIA
2016

Skills

  • Excellent time management
  • Highly skilled in Microsoft excel, creating and manipulating reports
  • Highly skilled in Microsoft Access, creating databases through SQL
  • Best practices and standards
  • Programming and design skills
  • Strategic planning and review
  • Capacity and scalability planning
  • Information security
  • Data extraction
  • Project documentation
  • Tools customization
  • Cost estimation and budgeting
  • Communication
  • Training & development
  • Friendly, positive attitude
  • First Aid/CPR
  • Decision-making
  • Team management
  • Analytical
  • Problem resolution
  • Basic math
  • Maintenance & repair
  • Team building
  • Data management
  • Fluent in Spanish
  • Multitasking
  • Microsoft Office
  • Performance and scalability optimization
  • Advanced computer programming
  • System Administration
  • Design and development
  • Efficient data management
  • Cybersecurity analysis

Languages

Spanish
Native or Bilingual

Certification

CompTIA Security+ Certified (January 2022)

Timeline

Lead Inventory Analyst

Leidos
02.2023 - Current

Lead Software Analyst

Leidos
03.2022 - 02.2023

Specialist/Knowledge Manager

T&H SOLUTIONS
09.2020 - 03.2022

Asset Management Analyst

DIRECTVIZ SOLUTION
08.2020 - 09.2020

Hardware Asset Manager

ONPOINT CORP
03.2020 - 08.2020

Warehouse Associate

ONPOINT CORP
11.2019 - 03.2020

FINISHER

CARL'S MASONRY
12.2017 - 11.2019

TRAFFIC CONTROLLER TECHNICIAN

Flag Staffer
05.2017 - 12.2017

SALES ASSOCIATE/ CASHIER

KOHL'S
09.2016 - 05.2017

Associate of Applied Science - Business Administration

Northern Virginia Community College

HIGH SCHOOL DIPLOMA -

GARFILED SENIOR HIGH SCHOOL
JOEL ALFARO