Carlos Santiago
Kissimmee,FL
Summary
Experienced and dynamic professional with exceptional communication and leadership abilities , adept at thriving in high pressure team settings. Skilled in proactively managing and coordinating individuals and assigning task effectively. Demonstrated track record of achievement in leading successful initiatives and projects.
Overview
9
9
years of professional experience
Work History
Pools & Grounds Assistant Manager
Wyndham Bonnet Creek Resort
Orlando, FL
02.2025 - Current
- Managed daily operations including scheduling, opening , payroll, and delegating tasks as needed.
- Assist with hiring , training , performance evaluations and guest concerns.
- Supervise work activities and review work to ensure it is performed safely ,and according to established procedures , regulations and guidelines.
- Direct and manage 25 team members in performing daily ground task , maintain ground area clean ,pool operating perfectly according to its specifications.
Maintenance Supervisor
Wyndham Bonnet Creek Resort
Orlando , FL
11.2021 - 02.2025
- Oversees the day-to-day operations of the maintenance department managing the team to maintain efficiency
- Develops maintenance procedures such as line up, pass down and conducting meetings.
- Ensures maintenance and repair work is completed correctly and in a timely manner.
Maintenance Technician II
Wyndham Bonnet Creek Resort
, FL
04.2018 - 11.2021
- Performed regular electrical,plumbing and painting.
- Repaired and replaced plumbing parts,including fixtures and drain lines.
- Assisted in modernizing and upgrading outdated apartment units.
- Maintained and repaired specialized equipment and machinery found in units, laundries, and offices.
Bellman
Wyndham Bonnet Creek Resort
Orlando
10.2016 - 04.2018
- Greet guests as they enter lobby,answering questions and guiding them to resources.
- Responsible for loading and unloading luggages.
- Recorded guest comments or complaints.
Skills
- Excellent Customer Service
- Physically Fit
- Detail Oriented
- Motivated
- Power and Hand tools
- Team Management & Leadership
Languages
- English & Spanish
Timeline
Pools & Grounds Assistant Manager
Wyndham Bonnet Creek Resort
02.2025 - Current
Maintenance Supervisor
Wyndham Bonnet Creek Resort
11.2021 - 02.2025
Maintenance Technician II
Wyndham Bonnet Creek Resort
04.2018 - 11.2021
Bellman
Wyndham Bonnet Creek Resort
10.2016 - 04.2018