Joel Amoros
Millbury,MA
Summary
Dynamic Parts Advisor with proven success at Hartford Toyota, enhancing customer satisfaction through effective problem-solving and upselling strategies. Skilled in inventory management and fostering strong supplier relationships, I consistently improved operational efficiency and contributed to revenue growth while mentoring team members for career advancement.
Overview
7
7
years of professional experience
Work History
Parts Advisor
Hartford Toyota
02.2020 - 09.2024
- Enhanced customer experience with clear, concise responses and quick problem-solving.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Gained in-depth knowledge of proprietary software systems for cataloging, ordering, invoicing, and record-keeping.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
- Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
- Created detailed reports on inventory levels, movement trends, and potential discrepancies for review by upper management as needed.
- Improved inventory management by implementing efficient tracking systems and conducting regular audits.
- Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
Manager
NAPA Auto Parts - Genuine Parts
07.2017 - 01.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Education
Automotive Service Management - Automotive
Lincoln Tech
East Windsor06.2016
High School Diploma -
Burncoat High School
Worcester, MA06.2012
Skills
- Shipping and receiving
- Upselling strategies
- Returns processing
- Supply orders
- Shipping coordination
- Delivery coordination
- Customer service
- Problem-solving skills
- Improving customer satisfaction
- Email communication
- Invoice processing
- Inventory management
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Client rapport
- Quality control
- Warranty claims process management
Languages
Spanish
Native or Bilingual
Timeline
Parts Advisor
Hartford Toyota
02.2020 - 09.2024
Manager
NAPA Auto Parts - Genuine Parts
07.2017 - 01.2020
Automotive Service Management - Automotive
Lincoln Tech
High School Diploma -
Burncoat High School
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