Joel Andrade
8226 Mammoth Ave Panorama City,CA
Summary
Dynamic and results-driven professional with extensive experience in the food service industry, notably at Source Restaurant and Lounge. Proven track record in staff training and customer service excellence, enhancing team performance and guest satisfaction. Skilled in inventory management and employee engagement, fostering a productive and compliant work environment.
Overview
14
14
years of professional experience
Work History
Manager on Duty
Source Restaurant and Lounge
02.2022 - Current
- Supervised daily operations to ensure optimal guest experience and service quality.
- Trained staff on restaurant policies, enhancing team performance and compliance.
- Managed inventory control using point-of-sale systems for efficient stock management.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Team Leader - Service
Buffalo Wild Wings
03.2017 - 2022
- Maintained inventory of supplies, communicating needs to management for timely restocking.
- Collaborated with colleagues to improve workflow and reduce service times during busy periods.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
Food Service Worker
Universal Studios Hollywood
10.2011 - 01.2017
- Assisted in food preparation by following recipes and portioning ingredients accurately.
- Operated kitchen equipment, ensuring proper use and maintenance for optimal performance.
- Supported team members during peak hours to enhance service efficiency and customer satisfaction.
- Adapted quickly to changing tasks and priorities in a fast-paced food service environment.
- Learned food safety protocols and sanitation practices to maintain a clean work environment.
- Provided excellent customer service, addressing inquiries and handling special requests effectively.
Education
No Degree -
West Valley Occupational
Winnetka, CAHigh School Diploma -
Northridge Academy High School
Northridge, CASkills
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
- Customer service
- Employee engagement
- Processes and procedures
- Attention to detail
- Training and mentoring
Timeline
Manager on Duty
Source Restaurant and Lounge
02.2022 - Current
Team Leader - Service
Buffalo Wild Wings
03.2017 - 2022
Food Service Worker
Universal Studios Hollywood
10.2011 - 01.2017
No Degree -
West Valley Occupational
High School Diploma -
Northridge Academy High School