Joel Avila

• Collected recorded statements, ordered police reports, issued payments, and conducted vehicle searches to fulfill claim file requirements.
• Assisted adjusters by managing and updating claim file information to ensure accurate processing.
• Addressed complaint calls from customers unable to reach their adjuster, providing updates and clarifying the claims process.
• Tracked all Triage members productivity and held weekly meetings to go over each individual’s productivity
• Trained all new Triage Members on getting familiar with the Claim system, how to properly handle calls and leave notes in claim files

• Stripped, scrubbed, and polished floors in commercial facilities, enhancing appearance and safety for building maintenance teams.
• Learned to operate floor scrubbers, buffers, burnishers, and extractors for carpet and hard floor care.
• Applied wax, sealant, and finish to protect and maintain floor surfaces, contributing to overall facility hygiene and aesthetics.

• Protected furniture with blankets and pads to prevent damage during transport.
• Navigated tight spaces to safely transport boxes, appliances, and furniture to final destinations.
• Loaded trucks for Energy Moving residential and office relocation.
• Oversaw trips, ensuring customer contracts were completed accurately and on time.

Arrived early to prepare and maintain 20+ tennis courts for daily play.

• Maintained equipment and machinery for optimal use by staff and members.
• Washed and dried tennis towels, uniforms, and linens for racquet club events.