Joel Benalcazar
Boynton Beach,FL
Summary
Managed and configured secure communications networks across several military bases also during Operations/ Exercises, ensuring uninterrupted connectivity for critical operations.
Led a team of 10 personnel in troubleshooting network issues, hardware failures, and system malfunctions,Trained junior personnel on network maintenance and troubleshooting procedures, improving team efficiency.
Delivered on-site and remote technical support to staff and users, resolving complex IT issues with a focus on objective continuity.
Experienced Network Administrator with a strong foundation in IT infrastructure, network security, and troubleshooting. Over 4 years of service in the U.S. Marine Corps, providing objective-critical support and technical expertise in high-pressure environments. Proven ability to manage, maintain, and optimize network systems to ensure operational efficiency and security.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Network Administrator
United Marine Corps
05.2021 - Current
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues and closing calls.
- Monitored system performance and responded to alerts.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Backed up company data to distributed storage centers to avoid massive data loss.
- Verified continuity of computer and telephone system services for users..
- Elevated employee productivity by ensuring reliable connectivity and performance of wireless networks.
- Streamlined network operations with deployment of automated software updates and patch management processes.
- Simplified IT support by developing centralized helpdesk system for tracking and resolving network issues.
- Reduced system downtime, proactively monitoring network performance and addressing issues before they escalated.
- Installed and configured network printers and other peripheral devices.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Monitored networks and network devices to resolve technical problems quickly.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ06-2025
Associate of Arts -
Palm Beach State College
Lake Worth, FL05-2021
Skills
- Network monitoring -Cisco routers, switches, firewalls, and VPN configurations
- Network systems installation- Well Informed of nomenclature of switches, routers
- Network configuration- Installing network protocols on switch, routers, Wireless Access Points
- Data backups- Reloading configurations , Rebooting files to prevent during natural or power outages
- Multitasking
- Reliability
Accomplishments
Good Conduct Medal is a military award presented to members of the United States Marine Corps (USMC) for demonstrating exemplary behavior and discipline during their service. It recognizes service members who have maintained a high standard of conduct and have demonstrated dedication to duty without serious disciplinary issues.
Global War On Terrorism is a military award presented by the United States government to service members who have participated in the GWOT.
National Defense Medal is awarded to members of the U.S. military for honorable active service during a designated time of national emergency or war.
Certification
Network Fundamentals 2022-Current
Languages
Spanish
Native or Bilingual
Timeline
Network Administrator
United Marine Corps
05.2021 - Current
Bachelor of Science - Information Technology
University of Phoenix
Associate of Arts -
Palm Beach State College