Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Joel Berganza

Inglewood,CA

Summary

Detail-oriented Dispatch Security Officer with expertise in safety protocols and effective communication. Recognized for delivering friendly assistance and swift responses to ensure a secure environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Dispatch Security Officer

Prosegur
Los Angeles, California
11.2022 - Current
  • Maintained accurate logs of daily activities and incidents reported.
  • Conducted regular patrols to ensure safety and security protocols.
  • Responded to emergency calls from personnel within the facility and dispatched appropriate personnel to respond as needed.
  • Observed behavior patterns of people in order to detect any potential threats.
  • Attended training sessions related to security protocols, procedures, equipment operation.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.

Restaurant Waiter

Olive Garden
Culver City, California
06.2020 - 07.2022
  • Provided attentive service to guests in a fast-paced dining environment.
  • Assisted customers with menu selections and special dietary needs.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Trained new staff on service standards and best practices.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Resolved customer complaints in a polite manner according to company policy.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.

Education

Ptech Certification - Process Technician

Coastline Community College
Fountain Valley, CA
12-2025

High School Diploma -

Hawthrone High School
Hawthorne, CA
08-2021

Skills

  • Safety protocols
  • Effective communication
  • Customer service
  • Conflict resolution
  • Team collaboration
  • Time management
  • Stress tolerance
  • First Aid/CPR
  • Project management
  • Coexist in any environment

Certification

  • Guard Card
  • Food Handlers card

Languages

Spanish
Native/ Bilingual

Timeline

Dispatch Security Officer

Prosegur
11.2022 - Current

Restaurant Waiter

Olive Garden
06.2020 - 07.2022

Ptech Certification - Process Technician

Coastline Community College

High School Diploma -

Hawthrone High School

Similar Profiles

CREATE PROFILE