Joel Bernal
Falls Church,VA
Summary
Professional and customer-oriented Counter Person with experience in fast-paced food service environments. Strengths include strong communication skills, ability to multitask efficiently, and keen attention to cleanliness and organization. Known for providing quality customer service with speed and accuracy, resulting in improved overall customer satisfaction. Background includes completing consecutive and simultaneous translations in busy environments. Ensuring to convey details of conversation and tone.
Overview
2
2
years of professional experience
Work History
Counter
Best Buns Bread
Tysons Corner, VA
03.2024 - Current
- Maintained cleanliness of store by stocking shelves, cleaning displays.
- Maintained clean and orderly environment by wiping down counters, sanitizing tables and removing trash and debris.
- Answered customer inquiries regarding products, services, and promotions.
- Monitored inventory levels and restocked shelves as needed.
- Utilized hand-held counters and electronic devices to speed up counting processes.
- Provided support to staff members during peak business hours.
- Demonstrated ability to handle multiple tasks simultaneously in a fast paced environment.
Barista
Starbucks
McLean, VA
03.2023 - 03.2024
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Monitored inventory levels of supplies and restocked when necessary.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Education
Associate of Science - Biology
Northern Virginia Community College
Annandale, VA05-2026
High School Diploma -
George C Marshall High School
Falls Church, VA05-2022
Skills
- Opening and closing duties
- Cleanliness
- Team collaboration
- Hospitality and accommodation
- Order taking
- Basic math
- Cash handling
- Clear communication
- Conversant in Spanish
- Front counter maintenance
- Speedy and efficient
- Team player
Languages
Spanish
Professional
Accomplishments
- "Partner of the Quarter" Which highlights their performance and is recognized by other partners around them. It's usually determined through customer service, sales, and overall contribution to the store.
Timeline
Counter
Best Buns Bread
03.2024 - Current
Barista
Starbucks
03.2023 - 03.2024
Associate of Science - Biology
Northern Virginia Community College
High School Diploma -
George C Marshall High School
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