Joel Bolton Amaya
Anaheim,USA
Summary
Security officer at Disneyland Resort with a strong focus on guest service and goal achievement. Experienced combat medic in the U.S. Army, providing patient care and collaborating with healthcare professionals. Committed to continuous learning and team development. Proven ability to maintain safety and enhance guest experiences in high-pressure environments. Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Lead
Disneyland Resort
Anaheim, CA
10.2024 - Current
- Provide operational leadership during daily park operations, collaborating closely with entertainment and attractions teams to ensure seamless guest experiences.
- Supervise and mentor security hosts, enforcing safety protocols, and delivering high standards of guest interaction and emergency responsiveness.
- Lead incident management and coordinate with law enforcement during escalations, ensuring accurate reporting and de-escalation practices.
- Serve as a point of contact for access control challenges, schedule coverage, and event security planning.
- Recognized for upholding Disneyland Resort’s core values of safety, courtesy, show, and efficiency through strong situational leadership.
Combat Medic
224th STB
Long Beach, CA
04.2023 - Current
- Deliver emergency medical care in high-pressure environments, including trauma response, mass casualty readiness, and preventative health care.
- Perform minor surgical procedures, wound care, and phlebotomy while maintaining detailed medical documentation.
- Conduct mental health assessments and support unit readiness through regular training, supply management, and team briefings.
- Apply battlefield leadership and crisis management skills in both clinical and field training settings.
- Carried out patient triage activities according to established protocols and guidelines.
- Trained military personnel in first aid, CPR, and other critical lifesaving skills.
Security Host Guest Screening Trainer
Disneyland Resort
Anaheim, CA
06.2022 - Current
- As a Disneyland Resort Security Host Guest Screening Trainer, I prepare security personnel in guest screening protocols.
- I deliver training on best practices for efficient and courteous screenings, ensuring safety while maintaining a welcoming atmosphere.
- I develop materials, conduct hands-on sessions, and emphasize adherence to security standards and exceptional guest service.
Security Host
Disneyland Resort
Anaheim, CA
07.2021 - Current
- I greet and assist thousands of guests daily while ensuring compliance with park rules and safety standards.
- Conduct screenings and perimeter patrols to prevent safety violations or breaches, contributing to a secure park environment.
- Participate in major event security, including parades, VIP visits, and holiday operations requiring heightened security awareness.
- Collaborate with guest relations and operations leaders to support recovery efforts and resolve guest concerns with empathy and professionalism.
Disney Central Communication Dispatcher
Disneyland Resort
Anaheim, CA
03.2022 - 10.2024
- Operated as the central hub for resort-wide communication among emergency response teams, maintenance, entertainment, and operations.
- Dispatched appropriate personnel for incidents ranging from safety concerns to technical malfunctions, and coordinated timely responses.
- Managed radio communications and documentation for all events requiring internal reporting or escalation to external agencies.
- Assisted in implementing new dispatch protocols that improved response time and communication clarity between departments.
- Kept detailed and updated records of calls in physical and electronic databases.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Disney Kennel Technician
Disneyland Resort
Anaheim, CA
03.2022 - 10.2024
- Cared for and monitored the health and readiness of Explosive and Narcotics Detection Dogs used in daily resort operations.
- Maintained kennel cleanliness, administered medications, and supported handlers during park-wide security sweeps and inspections.
- Enhanced the unit’s response effectiveness by assisting with behavioral tracking, training exercises, and handler briefings.
- Supported operational planning by ensuring accurate tracking of canine deployment, shift rotation, and readiness status.
- Exercised dogs regularly according to individual needs.
- Ensured cleanliness of kennels through regular sanitizing and disinfecting protocols.
- Treated superficial wounds and called in veterinarian assistance for more complex concerns.
- Maintained records of animal feedings, treatments and other updates.
Access Control (Temporary Assignment)
Disneyland Resort
Anaheim, CA
02.2023 - 07.2023
- Managed the programming, distribution, and troubleshooting of access badges and control panels for resort personnel.
- Resolved technical malfunctions in security panels, badge readers, and surveillance system connections.
- Assisted with physical security audits, and implemented updates to align with safety policy changes and evolving project needs.
- Collaborated with engineering and IT to improve the functionality of Lenel alarm and access systems across resort zones.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized various software and tools to streamline processes and optimize performance.
Education
Bachelor of Science - Project Management
Bellevue University
Bellevue, NE10-2025
High School Diploma -
Don Antonio Lugo High School
Chino, CA05-2019
Skills
- Customer service
- Organizational skills
- Risk assessment
- Team building
- Communication skills
- Data analysis
- Microsoft Office
- Leadership
- Loss Prevention
- Security experience
- Project Management
- Blueprint reading
- Quality Control
- Time management
- Report writing
- Investigation
- Trainer
- Emergency preparedness and response
- Security technologies
- Crisis management strategies
- Public safety initiatives
- Surveillance systems
- Coaching and mentoring
- Collective bargaining skills
- Written communication proficiency
- Preparedness training
- CPR certified
- Critical thinking
- Collaboration skills
- Risk analysis
- Task prioritization
- Multitasking
- Venue safety
- Multitasking Abilities
- Professionalism
Certification
- Emergency Medical Technician, United States Army Medical Corp
- Google Project Management Certificate, Google Education
Accomplishments
- California Achievement Medal
- Disney Hero's Award
References
References available upon request.
Timeline
Security Lead
Disneyland Resort
10.2024 - Current
Combat Medic
224th STB
04.2023 - Current
Access Control (Temporary Assignment)
Disneyland Resort
02.2023 - 07.2023
Security Host Guest Screening Trainer
Disneyland Resort
06.2022 - Current
Disney Central Communication Dispatcher
Disneyland Resort
03.2022 - 10.2024
Disney Kennel Technician
Disneyland Resort
03.2022 - 10.2024
Security Host
Disneyland Resort
07.2021 - Current
Bachelor of Science - Project Management
Bellevue University
High School Diploma -
Don Antonio Lugo High School
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