Joel Borgman
Waukesha,WI
Summary
Obtain the position of IT Service Delivery Leader
Overview
20
20
years of professional experience
Work History
IT Manager
KHS USA Inc.
02.2020 - Current
- Managed global support team located in various countries
- Maintained and updated the IT Infrastructure
- Managed Data Center move from Florida to Wisconsin
- Managed the server infrastructure, including backups and virtual structure using VMware
- Evaluated and developed departmental goals, objectives, policies, procedures and process improvements
- Managed vendor relationships with existing vendors and created relationships with new vendors.
- Involved with the early stages of Cloud product implementation
Infrastructure Application Engineer
Tri City National Bank
01.2017 - 02.2020
- Created and Supported an Application Inventory, update cadence, and ownership repository
- Setup and configured a Windows Deployment Server which improved workstation deployment consistency and speed.
- Setup and Built a VMWare environment
- Managed a Cisco phone environment
AVP of Information Technology
First Federal Bank of Wisconsin
10.2015 - 01.2017
- Created and implemented IT policies including IT security, acceptable use, mobile device, incident response, and change management policies
- Conducted the IT risk assessment and cyber security risk assessment
- Developed a vendor management program to document and manage vendor relationships
- Created a business continuity and disaster recover plan
- Managed the VM Ware virtual environment
- Implemented a help desk ticketing solution
- Prepared IT area for OCC and 3rd party audits and managed audit information requests
- Developed and enacted changes based upon audit results and recommendations
- Managed day-to-day computer user needs
- Started a company mobile device program
- Negotiated and managed bank facility contracts for IT and other areas
- Scheduled and organized facility needs including repairs and maintenance needs
Network\Systems Engineer
Waterstone Bank
11.2010 - 10.2015
- Planned and built a server farm using Hyper-V in a virtual environment
- Built and maintained server environment-30 physical servers and 30 Virtual, all enterprise R2 servers
- Monitored and troubleshooted the LAN and WAN environment between each branch location
- Configured and installed all Cisco switches 3750’s and routers 2900’s at all locations
- Maintained all communication between nine branches and the corporate offices
- Implemented network and Active Directory monitoring systems, What’sUp Gold and Logrhythm
- Responsible for server and workstation updates using Windows WSUS Server
- Built and maintained all the windows servers in the network , including domain controller and video servers
- Maintained network storage devices using NetApp and data domain where all backups were stored
- Granted access to necessary external sites for users using Cisco ASA Firewalls
- Converted company users from Exchange 2010 to 2013 using server R2 2008
- Troubleshooted and provided support to maintain all Windows Servers 2008
Help Desk Manager
Waterstone Bank
05.2005 - 11.2010
- Managed a team of first level phone support and provided tier 2 support
- Implemented a ticketing system to track support issues and Systems Change Requests
- Responsible for FDIC Audit and support documentation
- Communicated regularly with operations engineers and support staff to foster a learning environment
- Performed server field equipment installations, updates and modifications documenting all work within the performance management system while developing practical understanding of field technologies
Education
Associate of Arts - Foundations of Management
University of Wisconsin, Madison
Madison, WI05-2024
Bachelor of Science - Mechanical Engineering
Michigan Technological University
Houghton, MI01.2001
Skills
- 20 years – IT Compliance experience
- 20 years – Change management experience including implementation of a change management program
- 10 years – IT management experience
- 8 years – Vendor management and application management
- 8 years – VMWare experience
- 7-years – Cisco and HP Aruba switch and router experience
- 20 years – Application and server implementation and maintenance
Accomplishments
- IT MANAGEMENT
- Managed a global support team in various countries
- Maintained and updated the IT Infrastructure
- Managed Data Center move from Florida to Wisconsin
- Managed the server infrastructure, including backups and virtual structure using VMware
- SYSTEMS ENGINEER
- Maintained and enhanced windows server environment
- Implemented system monitoring utilities
- Implemented new storage solutions
- Implemented new back-up solutions
- APPLICATION\SERVER TEST TO PRODUCTION IMPLEMENTATION
- Created test Server environment(Windows and SQL)
- Developed test plan for applications with application owners
- Implemented Test environment into Production environment
- HELP DESK MANAGEMENT
- Led a team of 5 help desk representatives
- Coached the team and provided 2nd level support to assist in employee development
- Recommended education paths to advance the knowledge of the team
Timeline
IT Manager
KHS USA Inc.
02.2020 - Current
Infrastructure Application Engineer
Tri City National Bank
01.2017 - 02.2020
AVP of Information Technology
First Federal Bank of Wisconsin
10.2015 - 01.2017
Network\Systems Engineer
Waterstone Bank
11.2010 - 10.2015
Help Desk Manager
Waterstone Bank
05.2005 - 11.2010
Associate of Arts - Foundations of Management
University of Wisconsin, Madison
Bachelor of Science - Mechanical Engineering
Michigan Technological University