Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joel Branham

Columbia,SC

Summary

Focused individual with years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.

Overview

33
33
years of professional experience

Work History

Lead Technician

McDaniel's Auto Group
Columbia, South Carolina
08.2020 - Current
  • Performed preventative maintenance on mechanical equipment and machinery.
  • Assisted in the installation of new parts and equipment.
  • Tested, diagnosed, and repaired malfunctioning components.
  • Replaced worn or defective parts with new ones.

Driver

Roberts Towing & Transport LL
Columbia, SC
01.2017 - 08.2020
  • Assisted with the loading and unloading of vehicles onto tow truck.
  • Maintained accurate records of all towing activities.
  • Performed vehicle inspections prior to towing.
  • Provided roadside assistance services such as jump starts, tire changes, and fuel delivery.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Checked loads to ensure that cargo was secure and distributed evenly.

Technician

Hill Crest Exterminating
01.2014 - 01.2016
  • Inspected and identified infestations of insects, rodents, and other pests.
  • Identified potential entry points for pests in buildings and homes.
  • Prepared detailed reports on the nature and extent of pest infestations.
  • Applied insecticides and rodenticide to eliminate or control infestations.
  • Applied insecticides and rodenticides to eliminate or control infestations.

Manager/ Service Writer/ Tow Truck Driver

Branham’s Exxon of Columbia, SC
01.1991 - 01.2012
  • Developed and implemented procedures for the efficient operation of the shop.
  • Conducted regular stock takes to ensure accurate inventory records.
  • Maintained high standards of customer service throughout the store.
  • Monitored staff performance and provided feedback and guidance as necessary.
  • Performed daily inspections of service technicians' work to ensure quality assurance.
  • Provided customers with repair estimates and advised them on additional services that may be needed.
  • Developed and maintained effective relationships with vendors to ensure cost-effective repairs for customers.
  • Hired, trained, and supervised a team of automotive service technicians.
  • Conducted performance appraisals for staff members and provided feedback on areas of improvement.
  • Ensured compliance with all applicable safety regulations while performing automotive repairs.
  • Evaluated customer complaints and took corrective action when necessary.
  • Implemented new methods to increase efficiency in the service department.
  • Analyzed repair orders to identify trends in vehicle issues, parts usage, and labor costs.
  • Resolved customer disputes by listening attentively to their concerns and finding appropriate solutions.
  • Maintained accurate records of all inventory levels, including ordering parts when necessary.
  • Monitored shop productivity reports to determine if goals were being met or exceeded.
  • Identified opportunities for process improvement within the service department.

Education

Graduate -

Dreher High School
01.1998

some college -

Midlands Technical

Skills

  • Time Management
  • Written and Verbal Communication
  • Safely and compliance
  • Organized
  • Preventive Maintenance Procedures
  • Mechanical Troubleshooting
  • Equipment Repair
  • Installation And Repair

Timeline

Lead Technician

McDaniel's Auto Group
08.2020 - Current

Driver

Roberts Towing & Transport LL
01.2017 - 08.2020

Technician

Hill Crest Exterminating
01.2014 - 01.2016

Manager/ Service Writer/ Tow Truck Driver

Branham’s Exxon of Columbia, SC
01.1991 - 01.2012

Graduate -

Dreher High School

some college -

Midlands Technical

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Joel Branham