Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Executive Director of Operations
Rivera Restaurant Group, Inc. Dba Chick-fil-A Nona
09.2016 - Current
Collected and interpreted key metrics to determine which programs met desired outcomes or required further streamlining for success, i.e. Cash flow, ordering, inventory.
Minimized expenses by setting budget expectations and accountability
Surpassed annual revenue targets by over $2 Million in first year in new location through effective oversight of daily operations and strategic initiative implementation.
Director
Chick-fil-A
03.2014 - 08.2016
Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Established departmental performance goals and provided feedback for underperforming areas.
Executive Pastor
Indian Springs Baptist Church
08.2008 - 05.2013
Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
Oversaw administration and management of all areas of ministry.
Supervised associate pastors and staff leading education, youth, pastoral care, and older adult ministry programs.
Assisted with organization and implementation of Sunday school activities.
Provided spiritual and administrative leadership to church and managed daily operations.
Led renovation and expansion project, successfully renovating or remodeling of an acquired sanctuary, multipurpose facility and restroom facilities and classrooms.
Increased attendance by 10% each year for first 3 years, by reorganizing Bible Study and Worship hours.
Education
Ed.D - Adult Education And Instructional Design
Southeastern Baptist Theological Seminary
Wake Forest, NC
Master of Arts - Christian Education And Administration
New Orleans Baptist Theological Seminary
New Orleans, LA
05.2008
Bachelor of General Studies - Pastoral Studies
New Orleans Baptist Theological Seminary
New Orleans, LA
05.1994
Skills
Reporting Tools
Supplier Evaluation
Operational Leadership
Corporate Compliance
Staff Development
Customer Service Standards
P&L Responsibility
Certification
ServSafe Certified
Timeline
Executive Director of Operations
Rivera Restaurant Group, Inc. Dba Chick-fil-A Nona
09.2016 - Current
Director
Chick-fil-A
03.2014 - 08.2016
Executive Pastor
Indian Springs Baptist Church
08.2008 - 05.2013
Ed.D - Adult Education And Instructional Design
Southeastern Baptist Theological Seminary
Master of Arts - Christian Education And Administration
New Orleans Baptist Theological Seminary
Bachelor of General Studies - Pastoral Studies
New Orleans Baptist Theological Seminary
ServSafe Certified
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