Joel Britton

• Managing the food & beverage operations for the lounge

Managed scheduling, training and inventory control.

• Recruited, hired and trained crew members on application of projects, customer relations and customer service.
• Addressed customer concerns with suitable solutions.
• Guided employees on understanding and meeting changing customer needs and expectations.
• Enforced federal, state, local and company rules for safety and operations.
• Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
• Tracked and replenished inventory to maintain par levels.
• Improved morale and management communication by creating employee recognition and rewards practices.
• Observe and evaluate work procedures to ensure high quality standards set forth by Sodexo and client, and complete disciplinary write ups
• Assign duties and responsibilities, and workstations to associates in accordance to work related needs
• Resolve customer complaints regarding food or any other dining related issues
• Resolve disputes with associates
• Managing the custodial operations of the lounge to ensure the high standards set in place by the client and Sodexo Services.

• SodexoMagic @ American Airlines Terminal 4 El Segundo, Ca. 2009 to March 2019
  
• Addressed customer concerns with suitable solutions.
• Assisted in scheduling, training and inventory control.
• Responded to information requests from superiors, providing specific documentation.
• Guided employees on understanding and meeting changing customer needs and expectations.
• Conducted employee observations and documented findings.
• Delivered positive customer experiences by implementing effective quality assurance practices.
• Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
• Built strong operational teams to meet process and production demands.
• Collected customer fees, managed refunds, and provided complete sales documentation.
• Improved morale and management communication by creating employee recognition and rewards practices.

• Train workers in food preparation, and in-service sanitation, and safety procedures
• Perform various financial activities such as cash handling, and deposit preparation, some experience with payroll
• L Supervise and participate in dining cleaning activities
• Resolve customer complaints regarding food or any other dining related issues
• Resolve disputes with associates
• Control inventories of liquor and reporting any discrepancies to management
• Observe and evaluate work procedures to ensure high quality standards set forth by Sodexo and client.
• Assign duties and responsibilities, and work stations to associates in accordance to work related needs
• Motivated staff through acknowledgment of hard work and achievements.
• VerifIed and confirmed staff schedules to properly cover shifts.
• Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
• Pitched in to deliver food and beverages to tables during high-volume periods.
• Delegated work to staff, setting priorities and goals.
• Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
• Conduct daily huddles, to update associates on daily activities related to the lounge, and relaying any company news.
• Served orders by picking up and delivering customers' choices from bar and kitchen.