Joel Brooks
Lawrenceburg,TN
Summary
Results-driven Unit Manager with prior experience managing Waffle House operations and leading teams in manufacturing environments. Skilled in coaching and developing employees, managing labor and scheduling, ensuring food safety and operational compliance, and maintaining high service standards. Combines hands-on leadership with strong problem-solving skills to keep operations running efficiently in high-demand settings.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Builder
Modine Manufacturing Company
Lawrenceburg, USA
01.2023 - 01.2025
- I build cooling units.
- I also weld and measure components.
- I follow blueprints and check for quality parts.
Partner and supervisor
Dustins lawncare and landscaping
Lawrenceburg, USA
07.2020 - 11.2023
- I drew up plans and designed patios, pergolas, fire pits and also built them.
- I also managed, and trained others in the timely manner of these being built.
Team Leader
Saargummi Tennessee
Pulaski, USA
04.2015 - 07.2020
- I ran extrusion lines, did maintenance on the lines.
- I made sure that the parts were built to a quality standard.
- I also trained new employees and lead the people under me to do the job above standard.
Team Leader
Magneti Marelli
Pulaski, USA
02.2008 - 03.2015
- I was over the welding and press departments.
- I set up presses and mechanical welders.
- I also kept up with all the scrap and non-conforming parts.
- I worked with quality and engineering to fix issues and come up with solutions as to why we were having bad parts.
Senior Field Service Technician
Charter Spectrum
Columbia, Tennessee
02.2004 - 2008
- Installed and maintained telecommunications equipment for residential and commercial clients.
- Diagnosed and resolved technical issues with internet and cable services.
- Collaborated with team members to improve service delivery processes.
- Trained junior technicians on equipment handling and safety protocols.
- Provided on-site customer support to ensure satisfaction with services.
- Conducted routine inspections to ensure equipment functionality and compliance.
- Documented service activities and reported findings to management systems.
- Enhanced troubleshooting skills through hands-on experience in diverse environments.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Performed annual and preventive system service maintenance.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Oversaw onsite and offsite maintenance, repair and installation jobs.
- Observed field safety protocols to prevent injuries and accidents.
- Calibrated instruments, controls and equipment to test function and evaluate performance.
- Operated hand tools and power equipment according to corporate safety procedures.
- Mentored and trained new employees on processes, flow and safety procedures.
- Collaborated with team members to assess equipment performance needs.
- Explained and recommended service options to customers and detailed costs.
- Traveled to field locations to evaluate equipment and performance.
- Analyzed equipment data to isolate and diagnose faults.
- Submitted reports to professionals following field visits.
- Analyzed diagnostic data from computerized systems to isolate faults or discrepancies.
- Compiled information into detailed service reports for distribution to professionals and professionals.
- Safely drove company's vehicle and used field automation systems.
- Documented all service activities including repairs, parts replacement, test results.
- Demonstrated excellent communication skills when interacting with customers and colleagues.
- Maintained accurate records of customer service activity using company software tools.
- Conducted detailed analyses of customer service requests to determine root cause of problems.
- Effectively diagnosed technical problems and resolved errors.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Drove and maintained company vehicle, keeping in peak condition.
- Wrote detailed service reports describing work completed, issues and recommendations.
- Explained and demonstrated equipment operations to customer.
- Installed new components or replaced defective parts to restore functionality.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Completed scheduled appointments on time to drive quality service.
- Kept records of parts and equipment used in projects to update inventory.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
Unit Manager
Waffle House
Columbia, Tennessee
09.1995 - 09.2000
- Supervised daily operations and maintained service standards at a busy diner.
- Trained and developed staff to ensure efficient service and food preparation.
- Managed inventory levels and ordered supplies to meet customer demand.
- Ensured compliance with health and safety regulations in food handling.
- Coordinated staff schedules to optimize coverage during peak hours.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Implemented training programs for new hires on company policies and procedures.
- Monitored performance metrics to identify areas for improvement in service quality.
- Provided guidance, coaching, and mentoring to staff members.
- Actively participated in recruitment efforts by interviewing potential candidates.
- Managed team of 15 employees and ensured their productivity.
- Maintained accurate records of employee attendance and leave requests.
- Identified and oriented new staff members before deployment to assigned stations.
- Oversaw daily operations of unit, ensuring efficiency and compliance with company policies.
- Managed team of 15, fostering a collaborative and productive work environment.
Education
GED -
Giles County High School
Pulaski07-2003
Skills
- Landscape maintenance and care
- Analytical skills
- Windows operating system
- Construction management
- Senior leadership
- Mechanical knowledge
- Sales strategies
- Sheet metal fabrication
- Assembly techniques
- Management expertise
- Communication skills
- Welding proficiency
- Maintenance operations
- Customer service excellence
- Organizational skills
- Mowing techniques
- Microsoft Excel proficiency
- Tooling expertise
- Leadership capabilities
- Fabrication skills
- Computer literacy
- Time management skills
- Microsoft Word proficiency
- Staff training and development
- Inventory management
- Problem solving
- Team leadership
- Effective communication
- Customer relationship management
- Time management
- Compliance assurance
- Customer service
- Policy implementation
- Schedule preparation
- Task delegation
- Verbal and written communication
- Shift scheduling
- Conflict resolution
- Complex Problem-solving
- Workforce management
- Disciplinary techniques
- Work prioritization
- Coaching and mentoring
- Documentation and reporting
- Recruiting and interviewing
- Clear communication
- Interpersonal skills
Certification
Crane Certification
Timeline
Builder
Modine Manufacturing Company
01.2023 - 01.2025
Partner and supervisor
Dustins lawncare and landscaping
07.2020 - 11.2023
Team Leader
Saargummi Tennessee
04.2015 - 07.2020
Team Leader
Magneti Marelli
02.2008 - 03.2015
Senior Field Service Technician
Charter Spectrum
02.2004 - 2008
Unit Manager
Waffle House
09.1995 - 09.2000
GED -
Giles County High School