Summary
Overview
Work History
Education
Skills
Certification
Claimshandlingexperience
References
Timeline

Joel Burkart

Covington,LA

Summary

With more than 34 years experience in Marketing, Management and Supervisory positions within the Hospitality industry, as well as over 9 years of both field and in office experience adjusting homeowners insurance claims, customer service has become just one of the many assets I will bring to any position. Proven leadership and the highest standards of accountability combined with a strong work ethic and an ability to adapt and learn quickly are invaluable qualities that make me an asset to any team.

Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.

Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Independent Claims Adjuster

Fountain Group Claims
08.2021 - Current

Completed on site field inspection of homeowner policy claims for damages related to Hurricane Ida. Handling of multiple claims per day with varying levels of storm related damages. Duties included;

  • Site inspection
  • Estimation
  • Compose written narrative of inspection results
  • Complete settlement with policy holders
  • Compose coverage explanation letters/documentation as needed.

Handling of more than 100 claims related to Hurricane Ida to completion.

Independent Claims Adjuster

Pilot Catastrophe
04.2019 - Current

Roles with Pilot included in office Hail Reconciliation, In office Virtual Inspection of hail damages. Handling of multiple claims per day with varying levels of storm related damages. Duties included;

  • Estimate review and reconciliation
  • Virtual inspection
  • Estimation
  • Compose written narrative of inspection results
  • Complete settlement with policy holders
  • Compose coverage explanation letters/documentation as needed

Handling of more than 200 claims related to hail storm damages

Independent Claims Adjuster

Best IRS Claims
01.2018 - Current

Roles with Best IRS included in office Homeowner Claim Reconciliation,. Handling of multiple claims per day with varying levels of storm related damages. Duties included;

  • Estimate review and reconciliation
  • Estimation
  • Compose written narrative of inspection results
  • Complete settlement with policy holders
  • Compose coverage explanation letters/documentation as needed


Handling of more than 200 claims related to wind, hail, and ice/water storm damages

Independent Claims Adjuster

Worley Catastrophe/Alacrity Solutions
09.2015 - Current

Roles with Worley/Alacrity included in office Homeowner Claim Reconciliation,, Hail Reconciliation, and Large Loss Claims. Handling of multiple claims per day with varying levels of storm/fire related damages. Duties included;

  • Estimate review and reconciliation
  • Estimation
  • Compose written narrative of inspection results
  • Complete settlement with policy holders
  • Compose coverage explanation letters/documentation as needed

Handling of more than 200 claims related to wind, hail, and ice/water storm, as well as wildfire damages.

Marketing Manager

New Orleans Harley Davidson
04.2016 - 09.2016

My role at Harley Davidson included all facets of Marketing, to include;

  • Creation and management of the marketing budget
  • Work with local and national marketing teams
  • Purchasing of Advertising
  • Create and execute the monthly events calendar
  • Management of the multi-member events team

During my short tenure as Marketing Manager at New Orleans Harley Davidson, we scheduled and executed 4 to 6 events per month. As a result, the dealership saw a significant rise in foot traffic which translated to increases in sales in all departments.

Nightclub Manager

Marullo Management Company
11.2015 - 04.2016

Responsibilities included;

  • Oversight of the employee team
  • Weekly scheduling of the employee team
  • Weekly inventory
  • Regulatory compliance with regards to licensure and FDA requirements

During my tenure the company saw significant rises in sales month over month with weekly average increases of $10,000.00 to $15,000.00 in gross sales.

Operations Manager

SEA OPS Marine Services
06.2014 - 11.2015

The role of Operations Manager at Sea Ops included;

  • Coast Guard regulatory compliance
  • Employee retention
  • Vessel fitness and maintenance
  • Employee training
  • Vessel provisions
  • Vessel Brokerage

During my tenure at Sea Ops, the company saw an impeccable record or regulatory compliance. Adding two additional vessels to their prior inventory of two, the company saw significant increases in profit in the Oil Field Support role.

Systems Engineer

Marullo Management Company
10.2012 - 06.2014

Duties included;

  • Installation and programming of all sound, stage lighting, video and closed circuit security camera systems
  • Create and execute a preventative maintenance plan for five facilities
  • Assist upper management with location and retention of the entertainment staff

During my tenure, the company saw successful operations of the entertainment based sound, lighting, and video systems with minimal downtime. The installation of closed circuit security camera systems in all five facilities provided a fun and safe environment for all guests and employees.

Entertainment Technical Supervisor

Caesars Entertainment
02.2007 - 05.2009

Duties included;

  • Employee location and retention
  • Employee Scheduling
  • Creation and execution of preventative maintenance plans regarding entertainment venue stage audio, lighting and video systems for several venues on property.
  • Oversight of new construction for the Theater and Masquerade projects related to environmental and stage audio, lighting and video systems

During my tenure with Harrah's New Orleans, the company enjoyed consistent function and operation of all environmental and stage audio, lighting, and video systems with minimal down time experienced in multiple venues.

Education

GED -

L.W. Higgins High School, Marrero, LA
05.1996

Skills

  • SKILLED MULTI-TASKER, EXCELLENT ORAL AND WRITTEN COMMUNICATION SKILLS, CUSTOMER SERVICE ORIENTED, MS OFFICE PROFICIENT, CREATIVE PROBLEM SOLVER, TRAINING AND DEVELOPMENT APTITUDE, ADVANCED KNOWLEDGE OF BUILDING CONSTRUCTION AND ELECTRICAL SYSTEMS, RISK MANAGEMENT
  • Technical knowledge
  • Damage Assessment
  • Property Evaluation
  • Claims Investigation
  • Policy Interpretation
  • Casualty and property loss
  • Insurance policy coverage knowledge
  • Claims Processing
  • Louisiana Claims Adjuster License
  • Advanced oral and written communication skills

Certification

Louisiana Comprehensive Insurance Adjuster License, also licensed in 25 other states.

Claimshandlingexperience

Claims handling experience includes office, field, and large loss handling for wind, water, tornado, and fire claims with several insurers. Competent in the use of MS Office products, Xactware products.

References

  • Earl Galloway, General Manager, HARBOR OFFSHORE, GALVESTON, LA, 409-771-1577
  • Michael Toups, Barber/Business Owner, Bad Habit Barber Shop, New Orleans, LA, 504-812-5619

Timeline

Independent Claims Adjuster - Fountain Group Claims
08.2021 - Current
Independent Claims Adjuster - Pilot Catastrophe
04.2019 - Current
Independent Claims Adjuster - Best IRS Claims
01.2018 - Current
Marketing Manager - New Orleans Harley Davidson
04.2016 - 09.2016
Nightclub Manager - Marullo Management Company
11.2015 - 04.2016
Independent Claims Adjuster - Worley Catastrophe/Alacrity Solutions
09.2015 - Current
Operations Manager - SEA OPS Marine Services
06.2014 - 11.2015
Systems Engineer - Marullo Management Company
10.2012 - 06.2014
Entertainment Technical Supervisor - Caesars Entertainment
02.2007 - 05.2009
L.W. Higgins High School - GED,
Joel Burkart