Joel Burton
Phoenix,AZ
Summary
Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
10
10
years of professional experience
Work History
Program Manager
Bwh hotel group
08.2022 - Current
- Managed large-scale client programs focused on business growth, advancement of technology to improve process across value chain activities such as operations, logistics, services, and sales
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Built and managed teams of talented programmers, developers, business analyst, and other specialist
- Generated 4.3 million USD in revenue in two quarters
- Coordinated all project inputs with several directors, managers, project teams, and project staff to formulates project tools, methodologies, and techniques
- Built dashboards that improved transparency, accuracy and compliance of financial reporting and planning for numerous clients
- Increased number of hotels participating in Property Sales Management (“PSM”) Program - focused on hotel revenue gaps to achieve RevPAR growth
- Provided to team KRAs by utilizing FIT program
- Used QuickSight tool for predicting and modeling to determine future transactions
- Handled Ad-hoc request to pull or push data in pipeline
- Responsible for Audit of rate program, Static rate mailboxes
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
- Participated in vendor selection and management process for program initiatives.
- Designed and developed programs and projects for dissemination to personnel.
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Identified program obstacles and communicated possible impacts to team
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors
- Managed and supervised administrative and daily program operations, complying with policies and regulations
Level II Support Engineer
BWH HOTEL GROUP
12.2021 - 08.2022
- Work within defined Incident, Request, Asset and Configuration Management process
- Use Excel application to clean duplicate data, null data, incorrect data, and update spreadsheet with current, relevant information
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Provided IT support to all users in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Connected to computer of client using remote link to install programs and applications.
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Developed and implemented preventive maintenance procedures.
- Assisted in development of system security protocols.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Helped streamline repair processes and update procedures for support action consistency.
- Generated reports to track performance and analyze trends.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Offered assistance in implementing and developing training programs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Communicated with clients to verify roots and causes of computer problems.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Monitored systems in operation and quickly troubleshot errors.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Collaborated with outside departments to implement system-wide improvements.
Project Manager
THE TAILORED GROOMER
11.2015 - 12.2020
- Planned, designed, and scheduled phases for large projects
- Monitored project performance to identify areas of improvement and make adjustments
- Coordinated with cross-functional teams to resolve project issues and mitigate risks
- Achieved project deadlines by coordinating with contractors to manage performance
- Met project deadlines without sacrificing build quality or workplace safety
- Provided detailed project status updates to stakeholders and executive management
- Identified plans and resources required to meet project goals and objectives
- Developed and initiated projects, managed costs, and monitored performance
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
- Coordinated material procurement and required services for projects within budget requirements
- Prepared and submitted project invoices for review and approval
- Developed and implemented strategic project plans to meet business objectives
- Managed projects from procurement to commission
- Negotiated and managed third-party contracts related to project deliverables
- Drafted project reports to identify successful outcomes, insights and future recommendations
Education
B.S - Computer Science
Johns Hopkins University, Vocational
Skills
- Team Meetings
- Agile Projects
- Program Reviews
- Team Leadership
- Process Engineering
- Vendor Management
- Budget Coordination
- Production Development
- Profit Optimization
- Property Management
- Data Privacy
- Performance Monitoring
- Organizational Performance
- Adaptable and Flexible
- Six Sigma
- Managing Operations and Efficiency
- Work Delegation
- Conflict Resolution
- Public Speaking
- Event Planning
- Interpersonal Skills
- Business Systems
- Performance Tracking and Evaluations
- Monitoring and Evaluation (M&E)
- Change Management
- Verbal and Written Communication
- Customer Experience Control
- Mac, iOS, Linux, Windows
- Microsoft Endpoint Manager
- SQL/Python/R Languages
Musical Instruments, MMA, Reading
I have a deep passion for musical instruments, currently mastering the guitar, violin, ukulele, piano, and kalimba. I am an active participant in a diverse martial arts community, recognizing the transformative power of staying fit. My love for learning is insatiable, evident in my wide-ranging reading interests.
Languages
Spanish
Native or Bilingual
French
Professional Working
Portuguese
Professional Working
Timeline
Program Manager
Bwh hotel group
08.2022 - Current
Level II Support Engineer
BWH HOTEL GROUP
12.2021 - 08.2022
Project Manager
THE TAILORED GROOMER
11.2015 - 12.2020
B.S - Computer Science
Johns Hopkins University, Vocational
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