Summary
Overview
Work History
Education
Skills
Timeline
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Joel Campbell

Yonkers,NY

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the retail management industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Experience Manager

Best Buy
10.2021 - Current
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed KPI metrics to impact P&L positively for 100% in operating income.
  • Follow up with supervisor rhythms and development through monthly 1 on 1 and weekly check ins.
  • Host Market staff trainings to raise operational excellence throughout area.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Increased efficiency and team productivity by promoting operational best practices.

Product Flow Supervisor

Best Buy
01.2019 - 10.2021
  • Unpacked new merchandise shipments and prepared for placement on selling floor by folding, hanging or stacking.
  • Unloaded packages from incoming trucks to inspect contents.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Cross-trained in different departments of store to learn new tasks and better understand workflows and business operations.
  • Marked items with identifying codes such as price, stock or inventory control codes.
  • Operated forklifts and pallet jacks to lift or place merchandise in backroom or on sales floor.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Overnight Key Holder

Best Buy
10.2017 - 01.2019
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Implemented loss prevention strategies to minimize store shrinkage.

Full Time Inventory & Merchandising

Best Buy
06.2014 - 10.2017
  • Completed physical inventory counts each month.
  • Performed data entry and completed proper paperwork.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Monitored and adjusted inventory levels to meet customer needs and demands.
  • Completed stock inventories to identify and address issues negatively impacting controls.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Received new stock and input values into computer system.

Part Time Inventory

Best Buy
11.2009 - 06.2014
  • Performed data entry and completed proper paperwork.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Monitored and adjusted inventory levels to meet customer needs and demands.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.

Education

High School Diploma -

Roosevelt High School
Yonkers, NY
06.2009

Skills

  • Landing Page Optimization
  • Inventory Control Processes
  • Customer Service Process Improvement
  • Vendor Relationship Development
  • Marketing Strategies
  • Improving store culture through moral
  • Intensive training through coaching and follow up
  • Problem Resolution
  • Metrics Analysis - Finding more ways to be profitable

Timeline

Experience Manager

Best Buy
10.2021 - Current

Product Flow Supervisor

Best Buy
01.2019 - 10.2021

Overnight Key Holder

Best Buy
10.2017 - 01.2019

Full Time Inventory & Merchandising

Best Buy
06.2014 - 10.2017

Part Time Inventory

Best Buy
11.2009 - 06.2014

High School Diploma -

Roosevelt High School

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Joel Campbell